Standards

Question 1

Generally speaking, how long does it take to do the Product Quality Audit?

Answer 1

• One and ½ days

Question 2

What are the most common defects noted in the Product Quality Audit?

Answer 2

• Holes, buttons, emblems

* Holes in mats and linen

Question 3

What can you, as a Plant Manager, do to improve quality in your location?

Answer 3

• Make sure that partners have the proper training and work environment to focus on quality.
• Develop awareness with the partners
• Determine the root causes of product issues
• Bi weekly quality audits
• Stay on schedule

Question 4

What gets poly wrapped?

Answer 4

• Press garments
• Customer request garments
• Executive garments
• White cotton

Question 5

How are pin repairs handled?

Answer 5

• Pin repairs are initiated by the SSR
• Pin repairs are washed each night and hung first thing each morning. They go straight to mending to have requested repair completed or replaced

Question 6

How are “pressed” accounts handled?

Answer 6

• Press garments are separated by the SSR on the truck, unload gives them to the wash alley operator to wash in the pony washer. Press is given to the press operator to be pressed and blended into the route.

Question 7

How are late pieces injected?

Answer 7

• 2nd sort checks the mender rail and late rail for late garments and pulls them in at 2nd sort.
• Audit checks the late rail before the start of each route and blends in any lates missed by 2nd sort.

Question 8

What defect percentage standards should you be achieving at your location, and what is your defect rate?

Answer 8

• Garments= <2.5 2.83
• Bulk= <2.5 1.67
• Mats= <8.0 8.91

Question 9

What are your locations standards for Shakeout, Sorts, Wrapout, Press, Bulk, and Mats?

Answer 9

• Shakeout- incentive shirts= 245 - incentive file
• Pants= 250 - incentive file
• Sorts= 1st/3rd- 1800, 2nd – 1600, audit- 900 (scanning) Labor audit
• Bulk-incentive= rate varies by product
• Mats-125/hour
- press 90/hour

Question 10

What are you doing to improve your locations standards without sacrificing quality?

Answer 10

• Proper soil separation
• Ergonomics
• Watching incentive partners with high rates. Partners running over 120% rate might be sacrificing quality for speed. There is no need to work over 120% rate.

Question 11

Discuss the set up and purpose of the Labor Audit (POS). What is needed to do so and what is the importance of the labor audit?

Answer 11

• To allow you to see your partner head count in each department and what is actually needed for each department.
• Need current roster/ washalley poundage
• To see how much work needs to be processed and the amount of people needed in each department to process that product.

Question 12

Explain in depth what each criteria for Plant Manager PEAK is and what they can do to get better.

Answer 12

Look at peak