Taking Orders

Question 1

As part of your job as a barista, you will need to know how to take orders. To take orders, you would usually ask the customer certain questions such as?

Answer 1

What can I get you?
Would you like sugar with that?
Could I have a name for your order?

Question 2

Strong and Weak Coffees

For a regular coffee, a ____ml shot of espresso should be used in a standard ____oz size drink.

Answer 2

For a regular coffee, a 30ml shot of espresso should be used in a standard 8oz size drink.

Question 3

For a strong coffee, a ____ shot of espresso should be used in a standard ____ size drink.

Answer 3

For a strong coffee, a **40ml ** shot of espresso should be used in a standard 8oz size drink.

Question 4

For a weak coffee, a ____ shot of espresso should be used in a standard ____ size drink.

Answer 4

For a weak coffee, a 20ml shot of espresso should be used in a standard 8oz size drink.

Question 5

What is full cream milk

Answer 5

Full cream makes up nearly half of all fresh milk sales. To qualify as full cream, the milk needs to contain at least 3.2% fat.

Question 6

What does non-dairy milk do differently to dairy milk?

Answer 6

Non dairy milk will generally heat up faster than dairy milk.

Question 7

What are some types of sugar?

Answer 7

White sugar
Brown sugar
Raw sugar

Question 8

What are accompaiments? And when would you use them? Where should they be stored?

Answer 8

Hot chocolates are sometimes accompanied by marshmallows. Some cafes accompany coffee with a small baked treat.

Any food items should be stored in an air-tight container or glass jar to maintain freshness and optimise shelf-life.

Question 9

Should orders be sequenced and why?

Answer 9

Generally speaking, non-milk based coffees, e.g. long black, should be made last. If black coffees are left to sit for too long, the oxygen in the air affects the crema – resulting in a loss of flavour and aroma as it dissolves.

Question 10

What is light/low fat milk?

Answer 10

Light/low-fat is the second-biggest category. To qualify as light or low-fat, the milk should contain no more than 1.5% fat.

Question 11

What is skim or skinny milk?

Answer 11

Skim or skinny milk can be labelled “fat-free” if it contains less than 0.15% fat. Most brands of skim contain about 0.1%.

Question 12

What is organic milk?

Answer 12

Organic is almost always more expensive than its non-organic equivalent due to production costs being greater. The milk is produced without the use of pesticides and with higher standards of animal welfare.

Question 13

What is soy milk?

Answer 13

Soy milk is produced by soaking dried soybeans and grinding them in water.

Question 14

What is almond milk?

Answer 14

Almond milk is produced by soaking almonds and grinding them in water.

Question 15

What is rice milk?

Answer 15

Rice milk is a grain milk made from rice. It is mostly made from brown rice and commonly unsweetened.

Question 16

What other types of non-dairy milk are there?

Answer 16

Others include Hazelnut, Macadamia, Goat milk and many more

Question 16

What are some examples of artifical sweeteners?

Answer 16

Equal
Nutrasweet

Question 17

What are some examples of natural sweeteners?

Answer 17

Honey
Maple syrup

Question 18

What happens when a number of milk-based coffees have been ordered?

Answer 18

The froth on the textured milk is at the top of the milk jug. So, when making milk-based coffees, pour the frothiest drink first.

For example, a cappuccino should be poured before a flat white.