What are common reasons team fail?
- unclear direction
- stuck in a team development stage
- lack of trust
- no sense of purpose
*rarely lack of statistical analysis
What are the stages of team development? (6)
1) Forming
2) Storming
3) Norming
4) Performing
5) Adjourning
6) Recognition
What is the forming stage?
where team members start the transition from working as individuals to working together as a team
What are the activities of the forming stage?
- defines the task
- determines how the task will be accomplished
- identifies acceptable behavior and how to resolve any problems
- determine what information is necessary
- may experience a range of feelings
Things to avoid in the forming stage:
- abstract discussions of concepts or issues
- irrelevant discussions of unrelated symptoms or problems
- complaints about the org or perceived barriers to the team’s efforts
Forming stage facilitator strategies include:
- instruct on what to do, and the when, where and how of the project
- encourage and welcome the team
- establish GRPI
- direct team’s efforts
- provide close supervision
- exhibit directive behavior
- help the team develop agreed-to ground rules
What is the storming stage?
when conflict may begin to occur. the time to recognize the need for group cohesion, and if necessary, re-establish the group’s goals
What are the activities of the storming stage?
- members may disagree over the next steps in the project or process
- competition and efforts to control the group appear, instead of collaboration and teamwork
- members may feel pushed beyond their comfort zones
- resistance to tasks necessary to move the project forward may be encountered
Storming facilitator strategies include:
- continue close supervision
- exhibit directive behavior
- help the team modify the ground rules as needed
- redirect the team to the purpose of the project
- model supportive behavior and call out negative behaviors
- increase listening level to solicit feedback
- coach the team
What is the norming stage?
when members accept the team’s purpose, the other team members and the role of each individual resulting in task completion accelerating
What are the activities of the norming stage?
- reconciles competing loyalties and responsibilities
- accepts that they have a common focus
- feels a sense of cohesiveness
- works out differences
- expresses criticism constructively
-establishes and maintains team “norms”
Facilitator strategies in norming stage include:
- reduce level of directive behavior, increase supportive behavior
- emphasize ground rules, scope, roles, and responsibilities
- support the team’s activities
- encourage the team to make decisions
- help move to a performing stage before the team reverts to earlier stages
What is the performing stage?
team members are able to solve problems and implement changes, tension rarely exists
primary goal = successful task completion
What are the characteristics of the performing stage?
- have learned respective roles and responsibilities
- recognize that each member has different talents
- are all contributing to the accomplishment of the team’s goals
Facilitator strategies in performing stage include:
- reduce level of directive behavior and become more supportive of day-to-day functions
- delegate authority to the team
- monitor team’s goals and performance
- watch for changes in team dynamics
- facilitate conflict resolution
- ensure accountability
What is the adjourning stage?
the team disbands after documenting any lessons learned
What are the characteristics of the adjourning stage?
- complete proper documentation
- train people in new procedures or processes
- feel a sense of accomplishment at their achievements
Facilitator strategies in adjourning stage include:
- wrap up the project
- develop and execute transition plans
- document lessons learned
- archive project documentation
- lead a session or activity to celebrate
- hand the improved process and documentation to the process owner
What is the recognition stage?
members should receive recognition for their efforts
rewards should match the results achieved
What are the characteristics of the recognition stage?
- recognition from upper management
- thank you notes
- newsletters/bulletin boards
- financial benefits
Facilitator strategies in recognition include:
the team leader will provide feedback to upper management regarding the type of recognition given to the team
What are the effects of negative team dynamics?
- effectiveness compromised
- team members may quit
- disengagement/withdrawal
- factions form
- team may disband
- trust reduced
- frustration and poor morale
What are specific negative team dynamics? (11)
1) Overbearing Behavior
2) Dominant Behavior
3) Reluctant Participants
4) Unquestioned acceptance of opinions as facts
5) Group thinking
6) Feuding
7) Floundering
8) Rush to Accomplishment
9) Attribution
10) Discounting opinions
11) Digressions & Tangents
What is overbearing behavior?
interactions only happen between a few members while the rest of the team listens and does not participate
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Continuous Improvement Fundamentals64
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Problem Solving Methods - DMAIC26
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Problem Solving Methods - PDSA13
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Problem Solving Methods - DFSS, DMADV & IDOV27
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Team Roles & Responsibilities17
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Organizational Communication + LSS Team10
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Team Collaboration46
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Team Ideation Tools11
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Team Communication27
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Process Analysis51
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FMEA15
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Waste Analysis33
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Lean Concepts20
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Waste Elimination41
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Value Stream Mapping18
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Kaizen19
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Project Set-Up28
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Project Management41
