technology changes . . .
how products and services are bought and how a business interacts with its customers
bigger markets
opportunity of selling internationally
increases . . .
competition
digital communication
interactions with customers and stakeholders
social media
engage with customers via advertising
website
higher interactions with customers, learn about products, publish accounts
mobile apps
interact with customers, information of products and locations
video conferences
affects employees and stakeholders
decrease costs
lowers costs on employees and production