ARP (Address Resolution Protocol)
Layer 2 / Network
Resolves an IP address to a MAC address on a local network
PC wants 192.168.1.20 → ARP request → MAC 00:11:22:33:44:55; related: local host, VLAN
Bottom-Up Method
Troubleshooting
Start at Layer 1 and work upward to find problems
Check cables → NIC → IP → Application
CAPWAP (Control and Provisioning of Wireless Access Points)
Network / Wireless
Protocol for WLAN controller to manage APs centrally
Used with centralized APs (local mode)
D (Routing Table)
Routing
Route learned via EIGRP
Related: EIGRP, DUAL algorithm, dynamic routes
DHCP (Dynamic Host Configuration Protocol)
Layer 7 / Application
Automatically assigns IP, subnet mask, gateway
PC gets IP 192.168.1.10
Divide-and-Conquer Method
Troubleshooting
Start in the middle OSI layer and move up or down
Layer 3 test → success → check Layer 4–7
DMVPN (Dynamic Multipoint VPN)
VPN / Network
Dynamic VPN allowing secure multipoint connections without manual tunnels
HQ to branch offices; often uses OSPF for routing
Dot1Q VLAN Tag
Layer 2
4-byte tag in Ethernet frames for VLAN identification on trunk links
VLAN 10 frame → tag VLAN ID 10; related: trunk, subinterface, router-on-a-stick
EIGRP
Layer 3 / Routing
Cisco dynamic routing protocol using DUAL algorithm for fast convergence
Routes marked D in routing table; related: DUAL, routing table
EtherChannel
Layer 2 / Link
Bundles multiple physical links into one logical link
4×1Gbps → 4Gbps logical; related: trunk, STP sees as one link
Follow-the-Path Method
Troubleshooting
Trace the path from source to destination to find where traffic fails
Check PC → switch → router → WAN → destination
Full-Duplex Ports
Layer 1 / 2
Port can send and receive data simultaneously
Switch port configured full-duplex → doubles bandwidth
ICMP
Layer 3
Protocol for network diagnostics and error messages
Ping, traceroute; related: ICMPv6, RTT
Host / Endpoint
Network
Device that uses network resources
PC, server, printer; related: local host, subnet, IP
ICMPv6
Layer 3
ICMP version for IPv6 networks
Neighbor Discovery, ping in IPv6
ISL Trunk
Layer 2
Cisco-proprietary VLAN tagging method for multiple VLANs
Replaced by 802.1Q; related: trunk, VLAN
Layer 3
OSI
Network layer; responsible for IP addressing and routing
Router decides where packets go; related: routing table, default gateway
Local Host
Network
Device on the same subnet
192.168.1.10/24 → 192.168.1.20/24 is local host
Macrobend
Physical / Fiber
Fiber bend that causes light to leak → signal loss
Bend fiber too sharply → link down
Multiplexing
Layer 1 / Transport
Multiple signals share a single medium
VoIP + data over same fiber or cable
NAT
Layer 3
Translates private IPs to public IPs for Internet access
Home router maps 192.168.1.10 → public IP; related: default gateway
OSPF
Layer 3 / Routing
Open-standard link-state routing protocol
Chooses lowest-cost path; routing table letter = O
PDU (Protocol Data Unit)
OSI
Data unit at each layer
Layer 1 = bits, 2 = frame, 3 = packet, 4 = segment
PortFast
STP / Layer 2
Makes end-device ports skip STP delay
PC gets IP immediately; do not enable on switch-to-switch links