The Troubleshooting Method

Question 1

Break down the steps of the troubleshooting methodology.

Answer 1

I Enjoy Testing Every Function Deeply
* * 1. * Identify the problem
* * 1. * Establish a theory of probable cause
* * 1. * Test the theory to determine cause
* * 1. * Establish a plan of action and implement the solution
* * 1. * Verify full system functionality
* * 1. * Document findings, actions, and outcomes