Thrive Certification

Question 1

What happens if the client does not hit their 80% thrive commitment?

Answer 1

They will be removed and no longer eligible to receive Thrive Benefits

Question 2

How does the 2% rebate work?

Answer 2

1. The customer must meet their 80% consumable overhead spend commitment
2. Their year-over-year supply spend must be above what it was last year
   Their 80% commitment is derived from their signed Thrive Service Agreement
   -New customers who meet their 80% commitment get a 2% rebate on all supplies purchased through Henry Schein

Question 3

Example of 2% rebate

Answer 3

• Customer meets their 80% commitment
• 12-months (before Thrive) - $25,000
• 12-months (after Thrive) - $40,000
• +$15,000 Growth
• 2% of $15,000 = $300 rebate (given in the form of a check)

Question 4

Who is a Thrive target?

Answer 4

ANY private practice customer – existing or new – is a target for Thrive if they are not a current multi-site customer or a member of one of our Alternative Purchasing Channel (APC) partners

Question 5

What are the Thrive KPIs

Answer 5

-Key Performance Indicators that quickly show key metrics for a dental practice – these include daily performance, analytics, and trends

Question 6

A typical dashboard costs?

Answer 6

Ranges $300-$500 per month

Question 7

What should be a practices reappointment rate

Answer 7

80-85%

Question 8

A one dentist practice should typically see how many new patients per month?

Answer 8

25-30

Question 9

What are the two most impactful KPIs

Answer 9

Patient not rescheduled and reschedule opportunity

Question 10

How does the 2% rebate work for new thrive customers

Answer 10

Customers who meet their 80% commitment get a 2% rebate on all supplies purchased through henry schein

Question 11

Currently Thrive KPI’s only work with what software?

Answer 11

• Dentrix core
• Open Dental
• Eaglesoft

Question 12

What is the membership cost for thrive?

Answer 12

1,000 per year

Question 13

What are the thrive member benefits

Answer 13

• Analytics package ($2,650 Value)
• Thive App
• Shipping included ($700 Value)
• Equipment & Technology Certificate ($1,000 Value)
• Premium Service ($900 Ave. Value)
• Annual 2% rebate on incremental merch spend
• Thrive Exclusive special Offers Across the complete HS portfolio ex. $,5000 discount on DBI tuition
• First to know about limited-time or quantity inventory drops and product specials
• Access to Thrive by Henry Schein events
• Concierge team access—a dedicated team to help ensure a premier experience

Question 14

Whats included in the Analytics Package benefits for thrive?

Answer 14

• Free HSPA
• Key Performance Indicators (KPIs) snapshots
• You can continually monitor your success

Question 15

Explain the Shipping Included benefit

Answer 15

Free shipping on merchandise orders over $199

Question 16

Explain the Equipment & Technology Certificate benefit

Answer 16

Recieve a $1,000 certificate on one annual order over $20,000

Question 17

Explain the premium service Benefit

Answer 17

• 20% service discount, an 18-month extended Labor Warranty and one Preventative Maintenance Service Call
• Member-only service dispatch number for fast access to the concierge team

Question 18

What are the Thrive Plus benefits

Answer 18

• A digital compliance binder
• Dentrix profitability coaching
• Unlimited access to online education, renowned dentists and the latest industry advancement
• Additional benefits, continuously added dentists and the latest industry advancements