Topic 1: Operations

Question 1

Role: Strat. role of Operations mmgt

Answer 1

• Cost Leadership
• Product Differentiation
• Market Segmentation

Question 2

Role: Goods and Services in Dif. Industries

Answer 2

• Manufacturing Outputs
• Service Outputs

Question 3

Role: Interdependence w/ other Func.

Answer 3

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~ How does Oper. rely on HR, Finance, Marketing, and vise-versa?

Question 4

Influences:

Answer 4

• Globalisation
• Technology
• Quality Expectations
• Cost-based competition
• Government Policies
• Legal Regulation
• Envir. sustainability
• CSR (corp. social responsibility)

Question 5

Strategies: Performance Objectives

Answer 5

• Quality
• Speed
• Dependabikoity
• Flexibility
• Customisation
• Cost

Question 6

Strategies: New product or service design

Answer 6

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Question 7

Strategies: Outsourcing

Answer 7

• Logistics
• E commerce
• Global sourcing

Question 8

Strategies: Technology

Answer 8

• Leading Edge
• Established

Question 9

Strategies: Inventory mmgt

Answer 9

• LIFO
• FIFO
• JIT

Question 10

Strategies: Quality Mmgt

Answer 10

• Control
• Assurance
• Improvement

Question 11

Strategies: Resistance to change

Answer 11

• Financial costs
• Purchasing new equip.
• Redundancy
• Payments
• Retraining
• Reorganising plant layout
• Inertia

Question 12

Strategies: Global Factors

Answer 12

• Global sourcing
• Economies of scale
• Scanning and learning
• R&D

Question 13

Processes: Inputs

Answer 13

• TransformED Resources
• TransformING Resources

Question 14

Processes: Transformation Process

Answer 14

• Sequencing and Scheduling
• 4V’s (volume, variety, variation and visibility)
• Technology, task design and process layout
• Monitoring, control and improvement

Question 15

Processes: Outputs

Answer 15

• Customer Service
• Warranties