Topic 7: Project Execution

Question 1

The PMS role in execution (3)

Answer 1

1. Acquiring resources
2. Team development and motivation
3. Communication

Question 2

Teams versus groups

Answer 2

T: individuals with interdependent goals, shared accountability, and a common purpose

G: individuals who interact and share information but have independent goals and accountability

Question 3

Stages of team development (Tuckman’s Model)

Answer 3

1. Forming: what are we doing
2. Storming: who is in charge I don’t agree
3. Norming: establish norms and rules
4. Performing: effective at getting work done
5. Adjourning: focuses on closure and lessons learned

Question 4

Why teams fail? (3)

Answer 4

1. Unclear goals
2. Poor team structure
3. Lack of motivation

Question 5

Conflict management animal style: Collaborating (owl)

Answer 5

High assertiveness, high cooperativeness, use when issue is critical, need of win-win or merging perspective

Question 6

Conflict management animal style: Compromising (fox)

Answer 6

Moderate assertiveness, moderate cooperativeness, use when quick solution is needed and goals are moderately important

Question 7

Conflict management animal style: Accommodating (teddy bear)

Answer 7

Low assertiveness, high cooperativeness, use when issue is more important to the other party and you want to preserve the relationship

Question 8

Conflict management animal style: Avoiding (turtle)

Answer 8

Low assertiveness, low cooperativeness, use when issue is trivial and cooling off is needed

Question 9

Conflict management animal style: Competing (shark)

Answer 9

High assertiveness, low cooperativeness, unpopular but urgent decision needed, you know you’re right

Question 10

Classification of conflict (3)

Answer 10

1. Relationship conflicts: personal clashes which are bad for a performance
2. Task conflict: disagreements about work content which can be good for innovation
3. Process conflicts: disagreements about how work is done and is bad for performance