Troubleshooting Steps

Question 1

Step 1

Answer 1

Identify the problem

Question 2

Step 2

Answer 2

Establish a theory of probable cause.

Question 3

Step 3

Answer 3

Test the theory to determine the cause

Question 4

Step 4

Answer 4

Establish a plan of action to resolve the problem and identify potential effects

Question 5

Step 5

Answer 5

Implement the solution or escalate as necessary.

Question 6

Step 6

Answer 6

Verify full system functionality and, if applicable, implement preventative measures.

Question 7

Step 7

Answer 7

Document findings, actions, outcomes and lessons learned.

Question 8

List the steps in the Troubleshooting process.

Answer 8

1. Identify the problem
2. Establish a theory of probable cause
3. Test the theory to determine the cause
4. Establish a plan of action to resolve the problem and identify potential effects
5. Implement the solution or escalate as necessary
6. Verify full system functionality and, if applicable, implement preventive measures
7. Document findings, actions, outcomes and lessons learned