Unit 3 - Strategy and Implementation Flashcards

(66 cards)

1
Q

What is strategy? What is its overall significance?

A

It is the way a business operates in order to achieve its aims and objectives. Business strategy focuses on how a firm competes within a market or industry.

Businesses should attempt to create SMART objectives - business strategy should always be set in relation to the environment in which the business operates within, but also related to internal factors such as financial resources, brand strength, skills of management and employees.

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2
Q

Name and define the two sides of developing a strategy.

A

. Formation - same thing as constructing a business plan
. Implementation - plans shouldn’t be rigid and should be sufficiently flexible. It should also include a feedback loop

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3
Q

What are the three types of decisions which a business undertakes?

A

. Strategic decisions - general direction and overall policy of a business -> high commitment, resources made by senior management and these decisions are made infrequently.
. Tactical decisions - medium term decisions which are less far-reaching than strategic decisions -> requires less resources, can be changed and is usually taken up by middle management - decisions are made occasionally
. Operational decisions - administrative decisions that will be short-term and carry little risk -> requires few resources, easy to reverse and is made by junior management - decisions are made regularly

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4
Q

What are the different types of strategies in order?

A

. Corporate strategy
. Strategic direction
. Divisional strategy
. Functional level strategy

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5
Q

Explain corporate strategy.

A

Corporate strategy is concerned with the strategic decisions a business makes which affects the entire business. At the corporate level, it concerns setting overall objectives across the different business divisions.

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6
Q

Explain strategic direction.

A

This is the course of action which ultimately leads to the achievement of stated goals of the corporate strategy. After a corporate strategy is established, then strategic planning follows which is then used to establish the strategic direction. This usually contains a clear mission statement but in more depth

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7
Q

Explain divisional strategy.

A

This type of strategy is concerned with directing divisions (functional/geographical) - the overall corporate strategy is communicated to divisional managers

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8
Q

Explain functional strategy.

A

Functional strategy relates to a single functional approach. Decisions made at this level are guided and limited by the higher level corporate and divisional strategies. It is the responsibility of the functional managers to develop the systems and applications which allow the achievement of corporate and divisional strategies.

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9
Q

What are corporate plans?

A

Corporate plans are based on the management assessments of both internal and external factors which affect the business. Corporate plans usually make clear measurable objectives and formulate strategies for achieving these objectives. it will also include methods of monitoring the achievement of objectives and the tactical decisions made to achieve these objectives

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10
Q

What are the advantages and disadvantages of corporate plans?

A

Adv:
. Strategic thinking and planning
. Joined up thinking and planning
. Common sense of direction

Disadv :
. Slow/limited responsiveness to change
. Must be flexible
. Cannot predict future
. Cannot avoid the unexpected

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11
Q

What is SWOT analysis?

A

SWOT analysis is a structured planning method/tool used to evaluate the strengths, weaknesses, opportunities and threats involved in a project or business venture.
Before the business develops the strategy, it conducts both an internal and external audit

SWOT analysis are:
. unique to each business
.dynamic - constantly changing
. regular updates required
. not a guarantee of success due to poor implementation and/or fast environmental change

Strengths and Weaknesses are internal (internal audit)
Opportunities and threats are external (external audit)

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12
Q

How is SWOT meant to be used?

A

It is meant to be used during the proposal stage of strategic planning. It acts as a precursor to any sort of company action:
. exploring avenues for new initiatives
. Making decisions about execution strategies for a new policy
. Identifying new possible areas for change in a program
. Refining and redirecting efforts mid plan

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13
Q

What are some examples of internal factors in regards to SWOT analysis?

A

Internal factors:
. Financial resources e.g. funding, sources of income and investment opportunities
. Physical resources e.g. company’s location, facilities and equipment
. HR e.g. employees, volunteers and target audiences
. Current processes e.g. employee programs, department hierarchies and software systems

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14
Q

What are some examples of external factors in regards to SWOT analysis?

A

External factors:
. Market trends e.g. new products and technology
. Economic trends e.g local, national and international financial trends
. Funding e.g. donations
. Demographics

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15
Q

What are strengths and what are some examples?

A

Strengths - when a business is good at something and takes advantage of this strength.
e.g. location of a business, effective distribution, high level of productivity, quality of processes and increased motivation of workforce

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16
Q

What are weaknesses and what are some examples?

A

Weaknesses are when a business performs poorly in an important area of operations or when it fails to take advantage of an existing strength.
e.g. lack of marketing expertise, undifferentiated products, limited product range, poor quality, damaged reputation, high levels of staff turnover, location and competition

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17
Q

What are opportunities and what are some examples?

A

Opportunities consider what the business could do well in the future
e.g. gaining market share through developing innovative products, diversifying, strategic alliances ( mergers, joint ventures), moving into new attractive market segments and removal of trade barriers.

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18
Q

What are threats and what are some examples?

A

Threats are possible problems businesses may face in the future
e.g. new competition, price wars, new tech, economic slowdown, legal constraints/regulation, increase trade barriers, taxation and demographic changes

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19
Q

What are some things which an effective SWOT will allow a business to do?

A

. Build upon its strengths
. Resolve weaknesses and turn them into strengths
. Exploit opportunities
. Avoid threats

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20
Q

What is Porter’s Five Forces?

A

It is essentially the five reasons for why there are variations in profitability between industries. This discovery came about when Porter was analysing competitive environments and found that profitability in industries varied.

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21
Q

What are the 5 forces?

A

. Threat of entry
. Supplier bargaining power
. Buyer bargaining power
. Threat of substitutes
. Rivalry

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22
Q

What is the importance of Porter’s five forces to managers within existing businesses and potential businesses?

A

Existing business:
. can help define strategy
. know where to position the business
. what the value proposition (clear statements which explain the unique benefits a company offers to its customers instead of choosing competitors)
. align employees and goals

Potential business:
. help decide if worth entering the market

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23
Q

Explain threat of entry.

A

Threat of entry refers to how easy it is for a new business to enter that market.
If it is easy to enter the market, that means the threat is high as existing firms are able to erode competitive advantage which means reduced market share, reduced profits and reduced prices.
However, if it is harder to enter the market there are barriers to entry. Examples of some barriers to entry include patents/copyrights, large sizes of businesses -> EoS, customer and brand loyalty, exclusive rights to distribution channels and lobbyists (individuals/organisations that try to influence government decisions on behalf of a specific interest group)

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24
Q

Explain buyer bargaining power.

A

Buyer bargaining power refers to whether buyers can drive a hard bargain and can they negotiate lower prices.
There are some strategies which could be used to overcome/reduce high buyer bargaining power - differentiate products, create buyer group and limit customer options, new customers which then increases buyers and increase marketing/price wars -> reduce sellers

Some factors which affect buyer power include bulk purchasing, product USP -> exclusivity, amount/volume,brand loyalty, price sensitivity (PED)

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25
Explain supplier bargaining power.
Supplier bargaining power concerns whether suppliers can increase their prices or not. If there are fewer suppliers for raw materials and components which then leads to decreased competitive advantage and increased costs which can therefore lead to lower profits. Some strategies which businesses could use include longer contracts, maximise EoS, potentially move to JIC (just in case) and offer to merge (guarantees buyers and sellers) Factors which affect supplier power include presence of alternative suppliers, cost of switching suppliers and use of backward vertical integration.
26
Explain the threat of substitutes.
The threat of substitutes refers to the extent to which alternative products or services from outside the industry can replace a firm's product, limiting its price and profitability. An increase in substitutes, will lead to a fall in demand for a particular product and a fall in prices. Some strategies which businesses could use to offset this includes increasing brand loyalty, better meet customer needs and cost leadership Factors which affect the threat and level of substitutes includes the rate of change in technology, capital for investment and switching costs.
27
Explain rivalry.
Rivalry refers to the intensity of competition between existing firms in an industry, which affects prices, costs and profitability. An increase in competition will lead to a fall in prices. Strategies which firms could use to offset this is cost leadership, differentiation and an increased investment in marketing Factors which determine the competitiveness of a market include level of collusion, industry concentration and the strength of the brand
28
What is the Ansoff matrix?
The Ansoff matrix is a strategic direction model used by businesses - it shows the options to a growing business of how it can compete with its rivals and to also increase overall profitability and revenue. The matrix suggests that a firm can compete in two ways: products and/or markets.
29
List the four matrices of the Ansoff matrix.
. Market penetration . Product development . Market development . Diversification
30
Describe the Ansoff matrix (diagrammatically).
X-axis shows increasing risk from left to right Y-axis shows increasing risk from top to bottom On the left of the matrix has markets (existing at the top and new on the bottom) On the top of the matrix has products (existing on the left and new on the right) Market penetration - top left Product development - top right Market development - bottom left Diversification - bottom right
31
Explain market penetration.
Market penetration is where existing products are sold in existing markets. This type is the least riskiest of them all as there is no new product, so no need for R&D, and there is no new market, so no need for market research. Some reasons why firms may adopt this is to increase market share by means of selling more of the same product, advertising, sales promotions and extension strategies. The main aim of firms is to attract customers who haven't become regular customers and increase overall consumption amongst users. However, the issue is that this can be very difficult in an already saturated market.
32
Explain product development.
This is where new products are sold in existing markets. This form usually incurs medium risk as R&D is required for the production and selling of new products. Selling new products to the same audience can be achieved in many ways such as through brand loyalty, market leader, increased cash flow which can finance R&D, lean design to achieve price skimming and achieve first mover advantage However, there is still the issue of market research as firms still need to be able to meet customer needs
33
Explain market development.
Market development is where existing products are sold in new markets. Again, this incurs a medium level of risk as firms have to invest in market research. Investing in market research does not guarantee sales. Firms can achieve this by using advertising and using omni/muliti channel distributions e.g. e-commerce Two broad market development strategies include identifying users in different markets with similar needs to existing customers and identifying new customers who could use a product in a different way
34
Explain diversification.
Diversification is the selling of new products in new markets. This form incurs the highest amount of risk due to both R&D and market research costs. Businesses identify opportunities and usually have investment funds available. However, diversification can also help spread risk as it can reduce reliance on existing markets and products.
35
What is organic growth? What are its advantages and disadvantages?
Businesses use its existing resources to grow and will not involve any other businesses/means of financing its growth. It is achieved by selling more of its products. Organic growth strategies include: . Expanding product range . Targeting new markets . Expanding distribution network - this allows products to be more widely available . Benefit from EoS Adv: . Less risky form of growth as it is more likely to be funded by retained profits . Less threat of brand dilution . Steady growth . Less loss of control Disadv: . Opportunities may be missed from acquisitions . Potential for growth may be limited . Lack of shared expertise . Dissatisfaction from shareholders if they believe that they are losing out on the return on their investment.
36
What is external growth? What are its advantages and disadvantages?
External growth is used and achieved via takeovers (acquisitions) or mergers. . Takeover - the acquisition of one business by another, either on an agreed or hostile basis. Vulnerability of a company to takeover depends on who controls the majority of shares, which shares have the voting rights, values of shares and the overall performance of the business. . Merger - process by which two companies become one. Usually businesses are equal in size and will agree on the share ownership of the business. Adv: . Rapid growth - useful in highly competitive/mature markets . Increased market power - influence prices, gain greater supplier bargaining power . EoS . Reduced competition Disadv: . High cost - may require large amounts of borrowing, increasing financial risk . Integration problems such as cultural clashes and management conflicts . DoS .Regulatory issues
37
List the types of mergers/takeovers.
. Backwards vertical integration . Forward vertical integration . Horizontal integration . Conglomerate integration
38
What is the meaning of synergy?
It is essentially where 2 merged businesses will always be more profitable together than apart/separate.
39
Explain backwards vertical integration, its advantages and disadvantages.
This is a merger/takeover where a business joins with another earlier in the supplier chain e.g. a manufacturer buying a supplier Adv: . Improved control of quality and supply . Reduced supplier bargaining power and helps reduce the risk of suppliers raising prices . Potential cost savings Disadv: . Inefficiency in managing a new production stage . Capital-intensive investment may be required
40
Explain forward vertical integration, its advantages and disadvantages.
This is a merger/takeover where business joins with another later in the supply chain e.g. a manufacturer buying a retailer/distributor Adv: . Direct access to the final customer - better control over pricing, merchandising and customer experience . Improved market information . Strengthened brand presence Disadv: . Retailing expertise may be lacking which could lead to managerial inefficiencies . Higher fixed costs associated with running retail or distribution operations
41
Explain horizontal integration, its advantages and disadvantages.
This type of integration includes mergers/takeovers between firms at the same stage of production in the same industry e.g. supermarkets joining together. Adv: . EoS (bulk buying, shared marketing, reduced overheads overall) -> stronger cost competitiveness . Increased market share and reduced competition which can then also increase pricing power . Combined expertise through shared tech and staff etc. Disadv: . Risk of DoS . Regulatory scrutiny . Cultural clashes
42
Explain conglomerate integration, its advantages and disadvantages.
This is a merger/takeover between firms in completely unrelated industries/markets. Adv: . Risk diversification - reduced exposure to downturns in one sector . Create corporate stability as revenue streams become less volatile . Internal cross-subsidisation - profit from one division can support investment in another Disadv: . Lack of industry expertise which can then increase the likelihood of strategic mistakes . Difficult to manage a highly diversified organisation and often means coordination becomes complex
43
What is franchising and what are the advantages and disadvantages of using franchising as a method for business growth?
Franchising is a business model when the franchisor licenses a business idea/method/system/trademark to a franchisee (an independent business). The franchisor gets an initial fee (given from the franchisee) and then also receives an ongoing loyalty (percentage of profits) The franchisor often pays for training and marketing. On the other hand, the franchisee leverages and makes use of the established brand and receives aid from the franchisor through training and support with marketing. Adv: . Cheaper way to grow due to reduced capital investment . Allows a business to grow faster Disadv: . Hard to ensure consistent quality across all franchisees . Unethical/poor behaviour of franchisees can impact the entire brand reputation which can then increase the risk and need for contingency planning.
44
What are some of the specific advantages for a franchisor?
Adv: . Fast growth with lower risk as franchisee finances growth in the long run . EoS can occur very quickly due to bulk buying . Increased income from franchisee fees - upfront payments and on-going royalty payments . Extra commitment from the franchises which increases motivation Disadv: . Loss of control - too many franchisees could be hard to manage . Not all profits return back to the franchisor . Loss of reputation? . Disputes . DoS
45
What are some advantages and disadvantages of a franchisee buying into a franchise?
Adv: . Supported by national advertising/promotions . Reduced risk of failure as they are selling an already established product/service . Improved access to loans . Support offered by franchisor . Retain some degree of independence Disadv: . Less freedom . Cannot sell the business without permission . Franchisors could end the franchise without reason or compensation . Royalty fees - regular payments must be made
46
What is the objective of growth?
The main objective is to improve profitability and improve profit margins. Growth allows businesses to achieve EoS, increase market power and to improve long-term competitiveness. However, all forms of growth involve risk
47
What are the general risks of organic (internal) growth?
(Expansion using internal resources) Management and control issues - an increased size which means that there is more time spent on managing employees, administration and paperwork. There is less focus on core competencies and what made the business successful originally. There is an overall divorce of ownership and control as managers replace owners. There is also the stakeholder impact through negative externalities such as pollution and traffic congestion. This can cause businesses to lose their local identity and to also lose close customer relationships
48
What are the general financial risks which a business incurs when expanding?
If profits are insufficient, funding is required for growth. Some examples of sources of finance include banks, shareholders and venture capital firms etc. Problems with finance include: . Loss of control, especially in equity finance . High interest costs (debt finance) . Increases financial risk . Reduced dividends for shareholders if profits are reinvested
49
What are the general risks of external growth (mergers and takeovers)?
. Strategic risks - growth may be mistimed, poorly planned and overpriced . External environment uncertainty - rapid changes in economic conditions, tech and consumer tastes can make future performance unpredictable
50
What is rationalisation in regards to business strategy and implementation?
It is a strategy where a business reduces or reorganises its operations in order to lower costs and improve efficiency, often following external growth or during poor performance
51
What are some reasons why rationalisation is needed?
. Growth can lead to inefficiencies and diseconomies of scale . Some parts of the business become less profitable . Markets change, leaving redundant resources . Loss of EoS due to poor location decisions . After mergers/takeovers, duplication of resources occur
52
What are the advantages and disadvantages of rationalisation?
Adv: . Improves efficiency . Turns around poor performance . Allows a business to focus on its core activities . A business can sell off unprofitable divisions . Remove duplicate resources Disadv: . Job losses . Employee resistance . Lower morale and insecurity . Risk of industrial action
53
What is location?
Location refers to the geographical position where a business chooses to operate, which affects its costs, access to markets, labour, infrastructure and long-term competitiveness
54
What are some reasons as to why location is a strategic decision?
. Influences operating costs (rent, wages and transport) . Determines access to customers and suppliers . Affects availability and quality of labour . Impacts efficiency and profitability . Often difficult and expensive to change, making it a long-term strategic choice.
55
What is business relocation?
This is when a firm moves some or all of its operations to a different geographical location in order to reduce costs, improve efficiency or increase competitiveness.
56
What are some key reasons why businesses relocate?
. Cost reduction - businesses can benefit from lower labour costs, rent and land prices and utility and operating costs (common reason for international relocation) . Access to markets - firms wish to move closer to customers and growing/emerging markets - this can reduce transport costs and improves responsiveness . Labour factors - availability of cheaper raw materials and more skilled labour . Infrastructure - business may relocate if there are better transport links, digital infrastructure and access to suppliers and finance . Government incentives - grants, subsidies and tax breaks (often used to attract firms in deprived regions)
57
What are the types of relocation?
. Offshoring (International relocation) - moving operations overseas; usually motivated by low labour costs, overcome domestic regulation and globalisation. However, there is the risk of cultural and political differences. . Reshoring/onshoring (domestic relocation) - this is where businesses who have previously moved business functions offshore bring these back to the country of origin. This is often driven by reasons such as lower regional costs, government regional policy, costs savings become no longer significant etc.
58
What are the advantages and disadvantages of business relocation?
Adv: . Lower costs -> higher profitability . Improved efficiency . Access to new markets . Better labour availability . Increased competitiveness Disadv: . High one-off costs such as moving equipment, redundancy payments and setting up new premises . Loss of experienced staff - employees may refuse to relocate which can lead to loss of skills and knowledge . Disruption to operations . Damage to reputation - usually seen as unethical due to job losses and community impact . Cultural and quality issues - language barriers, quality control issues and different working practices
59
Briefly describe the stakeholder impacts of business relocation.
. Employees - job losses, insecurity . Local community - reduced employment . Government - loss of tax revenue . Shareholders - potentially higher profits
60
Briefly describe and explain the factors which affect regional location/relocation.
. Access to new markets - retailers locate near customers, trade restrictions/trade blocs and congestion and rising wages can reduce access and force relocation . Infrastructure - transports, digital networks, finance and training . Cost and nature of factors of production . Gov grants and subsidies . Social factors - management preferences such as schools, crime and lifestyle . Historical - firms may remain in locations even though the original advantages no longer exist
61
Briefly describe and explain the factors which affect international location/relocation.
. Maximising EoS - higher output results in lower average costs . Access to international markets - firms may locate inside trading blocs to avoid tariffs and other trade barriers . Tax advantages - firms may locate to areas where corporation tax is lower . Freedom from restrictions - some countries may have less regulations and weaker employment laws
62
What is a foot-loose business?
It is a business which isn't tied to a specific location or country and can relocate easily across borders in response to changing economic conditions. Key characteristics include: . Common in manufacturing and multinational firms . Usually locate where costs are lowest . Attracted by cheap capital, low-cost labour and tax advantages . They maintain flexibility through leasing factories on a short-term basis, negotiate temporary tax incentives and get host governments to fund infrastructure
63
What is outsourcing?
Outsourcing is when a business contracts out certain activities or processes to an external organisation, often to reduce costs, improve efficiency and/or focus on core activities
64
What are the two types of outsourcing?
. Domestic outsourcing - using another firm within the same country . Offshore outsourcing (offshoring) - using firms in other countries to reduce costs
65
What are some common reasons for outsourcing?
. Cost reduction . Access to specialist skills and expertise . Improved efficiency and productivity . Allows focus on core activities . Allows for greater flexibility and scalability
66
What are the general advantages and disadvantages of outsourcing?
Adv: . Lower costs which enables higher profit margins . Improved quality from providers . Increased flexibility . Faster implementation than developing in-house capabilities . Reduced management workload Disadv: . Loss of control over quality and operations . Dependence on external suppliers . Risk to brand reputation if standards fall . Communication difficulties . Hidden costs (monitoring, negotiation and switching supplier) . Employee demotivation and job losses . Ethical concerns such as low wages and poor working conditions