0
Q
Benefits can be…
A
Increased efficiency (from process improvements) Reduced costs Revenue enhancement More customer satisfaction Stronger reputation Improved capability Risk reduction Flexibility and staff effectiveness Policy or legal compliance
1
Q
Success factors
A
Clear goals/objectives Maintained focus Proper governance structure Senior management commitment Effective sponsorship Effective communication A motivated team
2
Q
Business case content
A
Strategic case - background Options appraisal - including do nothing Expected benefits - also any unavoidable disbenefits Commercial - costs, investments, funding Risk - major risks and impact Timescales - high level Constraints, assumptions, dependencies
3
Q
Types of investment appraisal
A
Payback period years
Investment over time
Small value is good
Net Present Value NPV £
Discount factor applied to adjust future cash back to today’s value
Internal Rate of Return IRR %
Value when NPV=0%
Higher value the better
Return on Investment ROI %/year
4
Q
Stakeholder management
A
Identify
Assess - blockers, detractors, champions, supports
(Influence vs attitude)
Develop com plan
Engage and influence
