Value Chain

Question 1

What is the Value Chain?

Answer 1

A framework that analyzes a firm’s activities to understand how value is created and where competitive advantage comes from.
分析企业活动如何创造价值。

Question 2

What are Primary Activities?

Answer 2

Activities directly related to production and delivery (operations, marketing, service).
直接创造和交付产品服务的活动。

Question 3

What are Support Activities?

Answer 3

Activities that support primary activities (HR, IT, procurement, infrastructure).
支持性活动。