What are the eight vendor selection criteria?
- Scalability (ability to handle a growing amount of demands)
- Robustness (ability to handle invalid or unexpected inputs)
- Workflow management (setup, execute and oversee workflows)
- Financial viability (probability that the vendor exists)
- Openness of architecture (adding, swapping components is easy)
- Compatibility (alignment with existing organization applications)
- Contract flexibility (ability to dictate contract form)
- Likely attentiveness (priority amongst other clients)
What is a Service level agreement (SLA)?
- defines the level of service
- laying out metrics by which the service is measured
- remedies or penalties
- response time of the website must be 1 second or lower
You use a SLA for?
- Hardliners; SLA should include painful penalties –> assure delivery is according to schedule and quality
- Soft cooperators: Use SLA only for eliminating ambiguity
What are the different service delivery types?
- SaaS
- PaaS
- IaaS
- traditional approach
What are the elements of a formal IT contract?
- Formal controls
2. Relational governance
What are the components of formal controls for an IT contract?
- Foundation (service level objects, process ownership, service level contents)
- Change (future demand management plan, anticipated change plan, innovation plan, feedback plan)
- Governance (communication plan, measurement charter, conflict arbitration charter, enforcement plan)
What are the components of relational governance for a IT contract?
- Relational strength (solidarity, information exchange, flexibility)
- Harmonious conflict resolution
- Mutual dependence
What is a supply chain?
a system of organizations involved in the transformation of natural resources, raw materials, and components into a finished product that is delivered to the customer.
What is Integration?
Gaining ownership or increased control over a firm in the supply chain
What is horizontal integration?
gain control over firm competitors
What is vertical integration?
- Forward (taking over distributors or retailers)
2. Backward (taking over suppliers)
What is virtual integration?
Using technology to coordinate activities across firms in a supply chain to achieve new levels of efficiency and productivity
Requirements: Partner coordination process, trust between firms, partner relationship management
What is an IT contract?
Written contractual and management-initiated mechanisms that enforce obligations, promises and expectations about an IT product or service
What are the end goals for IT contracts?
- Commitment
- Durability (desire to continue a relationship)
- Input (willingness to invest in capital and effort)
- Consistency (confidence in the stability of the relationship) - Trust
