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olivier botz
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Decks in this class (13)
Creating a service project
Cite 8 functions the jira service...,
Cite 3 default project roles in a...,
3 options for setting default ass...
5
cards
Intro
List the 4 jsm roles,
Which jsm role s consume a jsm li...,
What can a jsm admin do
10
cards
Templates
List 7 templates available in jsm,
4 itsm specific project operations,
Are team managed projects availab...
5
cards
SLAs
What makes up a sla 2 items,
Cite 4 preconfigured slas
2
cards
Reports
List 4 default reports,
List 9 built in custom reports,
List 8 built in jql functions for...
3
cards
KB
Can unlicensed confluence users a...,
Where and how do you link a kb to...,
How to limit suggested articles
9
cards
Email Channel
Which issue fields are populated ...,
What needs to be set,
What email address can i use for ...
8
cards
Service Portal & Help Ctr
Which role can brand the help center,
Which role can brand a service po...,
How to set a portal as an open po...
7
cards
Agents vs Customers vs JSW / Business users
Cite 4 things agent can view but ...,
Can agents create issues and if s...,
What can agents do in the linked kb
16
cards
Translation
What can you translate in jsm,
Best practice instead of removing...
2
cards
Satisfaction (CSAT)
How do you turn on feedback colle...,
Where can you see and study the c...,
What can be modified in the surve...
3
cards
Notifications
Main differences between team and...,
Which role s can edit a notificat...,
Who can enable disable globally o...
22
cards
Issue , Request Types ans Categories
How do issues end up in the incid...,
What happens to an issue opened w...
2
cards
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ACP-420
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