Templates

Question 1

list 7 templates available in JSM

Answer 1

IT SM
General SM
Customer SM
HR SM
Facilities SM
Legal SM
IT SM (Essentials) = team-managed template
(well … there are new ones popping every week ..)

Question 2

4 ITSM-specific project operations ?

Answer 2

change calendar
Services
Alerts (Opsgenie)
On-Call (Opsgenie)

Question 3

Are team-managed projects available in JSM ?

Answer 3

Yes, but they need to be enabled first by a Jira Admin (Settings > Configuration > Project Types > Slider “Enable team-managed service projects”)

Question 4

Which ITSM features are missing in Team-Managed projects ?

Answer 4

Services
Work Categories
Customer Service Mgt
Default request types