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Decks in this class (26)
Duties Undertaken by a Senior Administrative Assistant
Filing information 1,
Recording information 2,
Creating and updating 3
6
cards
Skills and Qualities of a Senior Administrator
Delegation skills 1,
Motivational skills 2,
Communication skills 3
5
cards
Time and Task Management
To do lists priorities lists 1,
Gantt charts 2,
Diaries and e diaries 3
5
cards
Benefits of Time and Task Management in an Organisation
Time and task management benefit ...,
Time and task management benefit ...,
Time and task management benefit ...
4
cards
Benefits of Time and Task Management to an individual
Lower stress levels 1,
Increase in morale 2,
Increased productivity 3
5
cards
Methods of Monitoring and Evaluating Progress
Mentoring systems 1,
Appraisals 2,
Audit or system checks 3
5
cards
Features of Effective Teams
Team size 1,
Team membership 2,
Team development 3
6
cards
Team Roles
Motivator 1,
Ideas person 1,
Organiser 2
6
cards
Team Development
Forming 1,
Storming 2,
Norming 3
4
cards
Skills of an Effective Team Member
Professionalism 1,
Good listening skills 2,
Organised 3
6
cards
Team Leadership
Autocratic 1,
Democratic 2,
Laissez faire 3
3
cards
Features of Effective Targets
Specific 1,
Agreed 2,
Realistic 3
4
cards
Methods of Evaluating Customer Service
Written surveys 1,
Telephone survey 2,
Face to face interviews 3
4
cards
Features of an Effective Complaints Procedure
Clear information 1,
Speedy acknowledgement 2,
Time limit 3
4
cards
Reasons for setting targets in an organisation
Measures the 1,
Managers organise 2,
All employees understand what 3
5
cards
Features of using Database Software
Sorting data 1,
Using forms 2,
Secure information 3
7
cards
General Data Protection Regulation Principles
Purpose limitation 1,
Data minimisation 2,
Accuracy 3
4
cards
How to comply with GDPR
Restrict access rights on the int...,
Irrelevant data destroyed 2,
Regular data check 3
4
cards
How to communicate GDPR changes with staff
Intranet 1,
Email 2,
Virtual learning 3
4
cards
Consequences of breaching GDPR
Customers may lose confidence 1,
Customers may switch 2,
Legal procedures 3
4
cards
Effective Communication
When information is 1,
When the communication 1,
When the communication achieves 2
4
cards
Benefits of Good Communication
It can help to motivate 1,
Better communication with custome...,
Improve relationships with 3
6
cards
Consequences of Poor Communication
De motivated staff 1,
Poor relationships 2,
High staff turnover 3
5
cards
Types of Meetings
Annual general meeting 1,
Extraordinary general meeting 2,
Board meeting 3
3
cards
Reasons for Sending Out an Agenda
Legal 1,
Allows members to decide 2,
Allows members to prepare 3
6
cards
Digital Technology to Plan and Organise
E mail 1,
Blank 2
2
cards
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Higher Admin
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