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David Morales
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Decks in this class (13)
Service Management
Services 1,
Service management 2,
Itsm 3
16
cards
Organizations & People
Organizational capability 1,
Organization 2,
Service provider 3
7
cards
Service Descriptors
Cost 1,
Risks 2,
Risk responses 3
10
cards
Dimensions of service management
What are the four dimension persp...,
Organizations people dimension of...,
Horizontal structure 3
15
cards
Service Value System
Service value system 1,
Three blocks of svs 2,
Purpose of svs 3
7
cards
Guiding Principles
Guiding principle 1,
List the guiding principles 2,
Focus on value 3
16
cards
Service Value Chain
Service value chain 1,
List the svc activites 2,
Svc activity plan 3
9
cards
Continual Imporovement Know Very Well
Continual improvement know very w...,
Continual improvement model 2,
Seven steps of the continual impr...
12
cards
General Management Practices
Practice 1,
Categories of practices 2,
Continual improvement 3
8
cards
Service Management Practices
Service level management 1,
Service level agreement sla 2,
Keys to a successful sla 3
12
cards
Technical Management Practices
Technical management practices 1,
Deployment management 2
2
cards
Service Desk (Service Management Practices)
Service desk service management p...,
Service desk work flow 2,
Types of service desks 3
7
cards
Change, Incident, Problem (Service Management Practices)
Change control service management...,
Change service management practic...,
Standard change service managemen...
15
cards
More about
ITIL4
- Class purpose General learning
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