1
Q
Service Value System
A
- Describes how all the components and activities of the org work together as a system to enable value co-creation
- Enables the creation of many different types of value for a wide group of stakeholders
2
Q
Three blocks of SVS
A
- Opportunity/demand
- Service Value Chain
- Value
3
Q
Purpose of SVS
A
Ensures that the org continually co-creates value with all stakeholders through the use and management of products and services
4
Q
Opportunities
A
Represent options or possibilities to add value for stakeholders or otherwise improve the org
5
Q
Demand
A
Need or desire for products and services among internal and external consumers
6
Q
Value
A
- The perceived benefits, usefulness, and importance of something
- Outcome of SVS
7
Q
Governance
A
- Means by which an org is directed and controlled
ITIL4
flashcards
Decks in class (13)
# Cards
-
Service Management16
-
Organizations & People7
-
Service Descriptors10
-
Dimensions of service management15
-
Service Value System7
-
Guiding Principles16
-
Service Value Chain9
-
Continual Imporovement Know Very Well12
-
General Management Practices8
-
Service Management Practices12
-
Technical Management Practices2
-
Service Desk (Service Management Practices)7
-
Change, Incident, Problem (Service Management Practices)15
