General Management Practices

Question 1

Practice

Answer 1

A set of organized resources designed for performing work or accomplishing an objective

Question 2

Categories of practices

Answer 2

• General Management
• Service Management
• Technical Management

Question 3

Continual Improvement
(General Management Practices)

Answer 3

Aligns the org’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services

Question 4

Key functions of continual improvement
(General Management Practices)

Answer 4

1. Encourage continual improvement across the org
2. Secure time and budge for continual improvement
3. Identify and log improvement opportunities
4. Assess and prioritize improvement opportunities
5. Make a valid business case for improvement action
6. Plan, implement, measure, and evaluate the results
7. Coordinate improvement activities across the ogr

Question 5

Continual Improvement Register (CIR)
(General Management Practices)

Answer 5

Database or structured doc to track and manage improvement ideas from identification through to final action

Question 6

Information Security Management
(General Management Practices)

Answer 6

To protect information needed by the org to conduct its business

Question 7

Relationship Management
(General Management Practices)

Answer 7

Establishes and nurtures the links between orgs and its stakeholders at strategic and tactical levels

Question 8

Supplier Management
(General Management Practices)

Answer 8

Ensure the org’s suppliers and their performance are manage appropriately to support the provision of seamless and quality products, services, and components