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Zoe Kolenda
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Decks in this class (11)
Chapter 1: Communication and Behavior
Why is communication a critical c...,
What approach to communication is...,
Nurses who practice effective com...
14
cards
Chapter 2: Emotional Intelligence
Emotional intelligence definition 1,
Why is developing the emotional s...,
How does emotional intelligence p...
14
cards
Chapter 3: Respectful and Effective Listening
Respectful and effective listenin...,
What does respectful refer to in ...,
What does effective refer to in l...
16
cards
Chapter 6: Patient Experience
Patient experience 1,
Major aspect of patient experience 2,
Communicating for optimal patient...
11
cards
Chapter 11: Complex Adaptive Systems
Complexity science 1,
Implications for the practice of ...,
Examples of a complicated system 3
29
cards
Chapter 4: Assertiveness
Why is assertive communication im...,
What does assertiveness require 2,
In which situations is assertiven...
9
cards
Chapter 14: Health Information Technology and Digital Communication
What have hit and social media in...,
What must nurses be aware of with...,
What should the individual and co...
26
cards
Chapter 7: Respectful Workplaces
Mutual respect among members of a...,
What continues to be a daunting p...,
What are factors of predominance ...
15
cards
Chapter 8: Managing Stress and Strategies for Self-Care
Pervasive stressors 1,
Self care includes 2,
Well documented causes of job str...
14
cards
Chapter 5: Patient Safety
What phrase associated with the h...,
What did the iom publish about in...,
In 2009 joint commission used iom...
10
cards
Chapter 9: Understanding Organizational Culture (not done)
What does organizational culture ...,
What is interrelated with organiz...,
What does organizational culture ...
4
cards
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Nursing 196
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