Chapter 4: Assertiveness

Question 1

why is assertive communication important?

Answer 1

it supports safe care, healthy workplaces, and rewarding careers

Question 2

what does assertiveness require?

Answer 2

• taking risks and accountability

- growth in emotional intelligence such as developing self-awareness and self-confidence

Question 3

in which situations is assertiveness vital?

Answer 3

• speaking up for patients
• building and maintaining relationships with colleagues
• speaking up for oneself

Question 4

what does SBAR stand for and what is its purpose?

Answer 4

Situation, Background, Assessment, Recommendation

designed to frame all necessary info succinctly

Question 5

why was the SBAR developed?

Answer 5

to address patient safety issues that stem from miscommunication

Question 6

what are I-statements?

Answer 6

communication method that encourages speakers to show ownership about a concern, want, or need

includes identification of emotions and invites speakers to participate in the conversation in a collaborative fashion

Question 7

advantages of I-statements

Answer 7

• Increases the chance of effective communication and collaboration
• Leads to more efficient problem-solving and conflict resolution
• Builds self-awareness, self-respect, and self-efficacy

Question 8

guidelines to providing feedback

Answer 8

• Be kind and helpful.
• Look for opportunities to include ownership.
• Be specific and do not judge or exaggerate.
• Check the listener’s perception.
• Ask questions.

Question 9

what does providing feedback do?

Answer 9

Demonstrates a respect for others, is important for learning how behaviors are perceived by others, and provides opportunities for personal and professional growth