Learn Customer Experience

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  • consumer behaviour
    consumer behaviour

    consumer behaviour

    By: Megan Wise
    video 1: decisions high low effort plus class notes, lecture 2 and class notes: heuristics and biased part 1, lecture 3 and class notes: heuristics and biases part 2...
    16
    Decks
    468
    Flashcards
    1
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  • SMM
    SMM

    SMM

    By: Femian Dooms
    Corporate Social Responsibility, Innovation, Pricing...
    6
    Decks
    99
    Flashcards
    1
    Learner
  • CertRDB
    CertRDB

    CertRDB

    By: Kieran McKeown
    Topic 1: Retail banking customers, Topic 2: Customer segments + service delivery expectations, Topic 3: Customers in a digital age...
    23
    Decks
    152
    Flashcards
    18
    Learners
  • Lean 6 Sigma
    Lean 6 Sigma

    Lean 6 Sigma

    By: Taylor Nimmo
    Lecture 1 - Introduction to Lean and Six Sigma, Lecture 2 - Getting started with CI, Lecture 3 - Customer value & understanding how the work gets done...
    9
    Decks
    296
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    33
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  • Quality Service Management
    Quality Service Management

    Quality Service Management

    By: Shevonnae Reid
    Ch 1: Understanding QSM principles, Ch 2: The Physical Experience, People: a Key differentiator...
    10
    Decks
    80
    Flashcards
    1
    Learner
  • Ecobank Season 1
    Ecobank Season 1

    Ecobank Season 1

    By: Awo Osafoa Adu-Amoah
    Banking Basics, Understanding Compliance in Banking, OFFSITE ATM...
    19
    Decks
    421
    Flashcards
    13
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  • 3028MKT - Strategic Marketing
    3028MKT - Strategic Marketing

    3028MKT - Strategic Marketing

    By: Kate Cook
    Chapter #1: Intro to Market Based Management, Chapter #2: Marketing Metrics & Marketing Profitability, Chapter #3: Market Potential, Market Demand and Market Share...
    10
    Decks
    209
    Flashcards
    36
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  • Practical Business Knowledge
    Practical Business Knowledge

    Practical Business Knowledge

    By: khalid elmassri
    Business Strategy, Financial Management, Marketing and Sales...
    14
    Decks
    697
    Flashcards
    1
    Learner
  • Principles of Marketing
    Principles of Marketing

    Principles of Marketing

    By: Wei Kai Khoo
    1. Creating & Capturing Customer Value, 2. Partnering to build customer engagement, value and relationships, 3. Consumer behaviour & consumer culture...
    12
    Decks
    346
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    1
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  • Experience : Business Philosophy and Fundamental Concepts
    Experience : Business Philosophy and Fundamental Concepts

    Experience : Business Philosophy and Fundamental Concepts

    By: m a
    1 - Business Philosophy and Fundamental Concepts, 2 - Customer Experience Management Project Management, 3 - Technology and Experience...
    4
    Decks
    57
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    1
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  • SN
    SN

    SN

    By: F Z
    SN Platform Overview, Next Experience Unified Navigation, Lists and Filters...
    21
    Decks
    384
    Flashcards
    3
    Learners
  • IAAP WAS Certification +
    IAAP WAS Certification +

    IAAP WAS Certification +

    By: Ivonne Bonn
    Image, SVG, and Canvas, Multimeida, Animation, Motion, Dynamic Updates, AJAX, and Single-Page Apps...
    21
    Decks
    500
    Flashcards
    64
    Learners
  • marketing
    marketing

    marketing

    By: Kees Slewe
    1 Reading- Understanding customer experience throughout the customer journey (Lemon and Verhoef 2016), 1 Lecture, 2 lecture...
    27
    Decks
    383
    Flashcards
    1
    Learner
  • Six Sigma
    Six Sigma

    Six Sigma

    By: Daniel Kang
    1. Organization-Wide Conciderations, 2. Leadership, 3. Impact on Stakeholders...
    24
    Decks
    331
    Flashcards
    71
    Learners
  • IT Consulting
    IT Consulting

    IT Consulting

    By: Vilem Hujnak
    Week 1 Foundations of IT Consulting and Customer Experience, Week 2 Technical Skills and Business Acumen, Week 3 Consultative Selling and Relationship Management...
    5
    Decks
    86
    Flashcards
    2
    Learners
  • Services Marketing
    Services Marketing

    Services Marketing

    By: Natalia Vergara
    Introduction, Theories, Service Quality...
    10
    Decks
    83
    Flashcards
    1
    Learner
  • Admin
    Admin

    Admin

    By: carina al-der
    (Org setup I 3%) Default Locale and language settings, (Org setup I 3%) Company settings: Time Zone and Currencies, (Org setup I 3%) Organization ID, Licenses, and Salesforce API...
    39
    Decks
    948
    Flashcards
    14
    Learners
  • Tourism management
    Tourism management

    Tourism management

    By: Jenny Chau
    Basic Facts, Chapter 1: The metamorphosis of services, Chapter 2: Special features of services...
    13
    Decks
    139
    Flashcards
    14
    Learners
  • Social Media
    Social Media

    Social Media

    By: Susanne t
    L1: What is social media marketing?, L2: History, recent developments and ethics, L3: Platforms and network effects...
    16
    Decks
    412
    Flashcards
    2
    Learners
  • CHAA
    CHAA

    CHAA

    By: Gray Herndon
    Glossary, Customer Experience, Practice Questions...
    6
    Decks
    202
    Flashcards
    1
    Learner
  • Service
    Service

    Service

    By: Guy pierre
    Customer Experience, Preparation Best Practice, CSM Operation...
    6
    Decks
    209
    Flashcards
    1
    Learner
  • CQIB - Chapter 5 - Meeting Customer Needs
    CQIB - Chapter 5 - Meeting Customer Needs

    CQIB - Chapter 5 - Meeting Customer Needs

    By: Donald Helds
    Unit 1: Types of Customers, Unit 2: Providing High Quality Servcie, Unit 3: Serving Customers Experience Vulnerability...
    6
    Decks
    44
    Flashcards
    1
    Learner
  • Product Management
    Product Management

    Product Management

    By: Beta Alfa
    1, Competitive and Market Analysis, Customer Development...
    9
    Decks
    127
    Flashcards
    4
    Learners
  • Marketing
    Marketing

    Marketing

    By: Julia Grubert
    Chapter 1: Customer Value, Satisfaction, Relationships, And Experiences, Chapter 2: Developing Successful Marketing Strategies, Chapter 3: Scanning The Marketing Environment...
    8
    Decks
    166
    Flashcards
    10
    Learners
  • BUS-X333
    BUS-X333

    BUS-X333

    By: Grace D
    pathways to business ownership, opportunities, customer interviews...
    8
    Decks
    157
    Flashcards
    1
    Learner
  • MKT 251 - Intro to Marketing
    MKT 251 - Intro to Marketing

    MKT 251 - Intro to Marketing

    By: Makenna Tessler
    Chapter 1 Terms, Chapter 2 - Strategic Planning in Contemporary Marketing, Chapter 3 - The Marketing Environment, Ethics, and Social Responsibility...
    10
    Decks
    394
    Flashcards
    3
    Learners
  • Professional Banker Certificate
    Professional Banker Certificate

    Professional Banker Certificate

    By: Rebecca Humphreys
    Banks and Banking in a Digital Age, Unit 5 - The legal and regulatory environment, Unit 2- Products And Services, Distribution Channels And The Customer Experience...
    7
    Decks
    143
    Flashcards
    9
    Learners
  • WAS IAAP Flash Cards
    WAS IAAP Flash Cards

    WAS IAAP Flash Cards

    By: Michael Tedeschi
    Accessibility Fundamentals - Disabilities, Guidelines, and Laws, Designing an Accessible User Experience, Semantic Structure and Navigation...
    13
    Decks
    95
    Flashcards
    28
    Learners
  • CRM
    CRM

    CRM

    By: Marc Schneider
    Kapitel 1 - Einführung, Kapitel 2- Kundenbindung, Kapitel 3 - Relationship-Marketing und Kundenzufriedenheit...
    11
    Decks
    128
    Flashcards
    5
    Learners
  • Salesforce Admin GUIDE Trailhead
    Salesforce Admin GUIDE Trailhead

    Salesforce Admin GUIDE Trailhead

    By: carina al-der
    Customize a Salesforce Object, Accounts & contacts for lightning experience, Leads & Opportunities for Lightning Experience...
    18
    Decks
    221
    Flashcards
    2
    Learners

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