6. Quality

Question 1

What are the goals of quality management?

Answer 1

Modern quality management:

To deliver the expected product quality, in the most efficient and reproducible way (process quality).

Question 2

What are the 2 major aspects of quality management?

Answer 2

Product quality
and
Process quality

Question 3

Explain the “1st time right” principle and how it is related to QM.

Answer 3

Increased prevention cost may lead to decrease in test and interval/external failure costs.
Spend more to get it right the first time!

Question 4

Explain the cost aspects of quality management.

Answer 4

Implementing QM can be costly, but will ultimately pay for itself, if executed well and to a suitable degree.