A2 LEVEL EXAM

Question 1

what are consumer rights?

Answer 1

• they are laws and rules that are set for the designer so their products have to meet a certain standard before being sold
• this ensures the products are safe for the consumer because they have to meet safety standards
• consumers can get their money back if the product is faulty and sent meet the standards
• created in 1987

Question 2

what does consumer rights ensure and stop?

Answer 2

• stops manufaucters selling unsafe goods
• ensures that the manufacture is resobnle for any damage caused form the product
• allows local council to seize any unsafe goods
• stops misleading price indication

Question 3

what is the trade description act?

Answer 3

• created in 1968
• makes it iffecnev for traders to mislead consumers on goods and services
• it stops any false adverstiment of goods

Question 4

what does BSI mean ?

Answer 4

• brisitsh standard institution

- it regulates standards of products in the uk

Question 5

what measures are taken t ensure safety in toys?

Answer 5

• small parts such as buttons and beads are choking hazards
• cords longer then 30cm athat could strangle a child are a hazard
• flammable parts
• all of this has to be marked and put age resitractins, so anything with a small part is unsuitable for anyone under age 3

Question 6

What is COSHH

Answer 6

• Control of substances hazardous to health
• its a risk asssemnt that companies and manufactures have to do to protect emplyouers form hazardous substances
• substances must have a warning label sh0wing that they are inrritants, flammable, corrosive or toxic
• reduces legel action and saves lifes

Question 7

what is a risk assessment

Answer 7

• manufactures are required to make a list of all petnrial srisks in the manufacturing environments
• once risk asssemnts are in places it causes safety measure to come in, for example safety goggles for hazards liquids

Question 8

what is the first P of marketing

Answer 8

• product, a good or service that is provided for sale to a potential target
• you should consider quality, design, features, packaging, customer service and any after sales service

Question 9

what is the second P of marketing?

Answer 9

• price, the amount of money that the customers must pay in order to purchase the products.
• detmenies a company profit and therefore their survival
• depending on the porch of the product often affect the mean in sales as well

Question 10

what is the 3rd P of marketing

Answer 10

• Place, refers to the distribution location and methods of getting the product to the consumer
• this includes the laoction of your business, shop front, distributors, logics and potential use of the internet to sell products directly to consumers

Question 11

what is the fourth P in marketing

Answer 11

• Promotion, the act of commencing the benefits and value of the product to the consumers
• persuading the general consumers to become customers of your buisnnes using adverstings, direct marketing, personal selling and sale promotions