Amazon Connect > amazon_connect_all_terms > Flashcards

amazon_connect_all_terms Flashcards

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1
Q

Term

A

Definition

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2
Q

IAM Role

A

Container for permissions defining what actions a user application or service can perform

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3
Q

IAM Policy

A

JSON document listing allowed or denied actions on AWS resources

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4
Q

Policy Document

A

JSON file containing permission rules with Effect Action and Resource

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5
Q

Programmatic Access

A

Permission for applications or services to interact with AWS via API calls

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6
Q

Permissions

A

Specific allow/deny rules for individual operations on resources

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7
Q

Assumed Role

A

Temporary role taken on by a service or resource to perform actions

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8
Q

DeleteQueue Action

A

API permission required to remove a queue from Amazon Connect instance

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9
Q

Principle of Least Privilege

A

Security practice of granting only minimum permissions needed

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10
Q

Statement (IAM Policy)

A

Individual permission block within a policy document

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11
Q

Sid (Statement ID)

A

Unique label assigned to each statement in a policy for identification

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12
Q

ListPrompts Operation

A

API call retrieving all audio prompts in an Amazon Connect instance

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13
Q

SearchProfiles Operation

A

API call querying customer profile records in Customer Profiles service

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14
Q

DescribeQueue Operation

A

API call returning detailed configuration of a specific queue

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15
Q

DeleteContactFlow Operation

A

API permission allowing removal of a contact flow from instance

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16
Q

Resource (IAM Policy)

A

Specific AWS object the policy applies to identified by ARN

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17
Q

Amazon Connect Customer Profiles

A

Unified customer profile service aggregating data from multiple sources

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18
Q

AWS CLI

A

Unified tool to manage AWS services from command line and automate through scripts

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19
Q

Command Line Interface (CLI)

A

Text-based interface for interacting with systems by typing commands

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20
Q

Shell

A

Program providing command line interface and interpreting commands

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21
Q

Service (AWS CLI)

A

AWS service or feature grouping of available commands

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22
Q

Commands

A

Specific instruction typed into CLI to perform a task

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23
Q

Parameters

A

Additional information provided to commands to modify behavior

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24
Q

Options (Flags)

A

Arguments modifying command behavior preceded by dash or slash

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25
Environment Variables
System-level settings accessed and modified from command line
26
JSON
Data format using human-readable text for attribute-value pairs and arrays
27
Access Key ID
Security credential identifier for programmatic AWS access
28
Secret Access Key
Security credential paired with access key ID for authentication
29
AWS CloudShell
Browser-based shell for running CLI scripts in AWS console
30
User Profile (AWS CLI)
Configured set of credentials and parameters for specific AWS account
31
Credentials File
Local file storing CLI profile configurations at ~/.aws/config
32
describe-contact-flow
CLI command retrieving contact flow definition from Amazon Connect
33
create-contact-flow-module
CLI command creating new flow module in Amazon Connect instance
34
aws configure
Command to configure CLI credentials region and output format
35
Instance ID
Unique identifier for Amazon Connect instance
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Flow Module ID
Unique identifier for flow module in Amazon Connect
37
REST API
API following REST architectural style for interaction with web services via HTTP
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Endpoint
Specific location within API that accepts requests and sends back responses
39
Resource
Data entity or object accessed and manipulated through API
40
URI (Uniform Resource Identifier)
Unique address or path identifying specific resource within API
41
HTTP Methods
Standard operations for interacting with resources (GET POST PUT DELETE PATCH)
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Request
Message sent by client to server containing method URI headers and optional body
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Response
Message sent by server to client containing status code headers and optional body
44
Authentication and Authorization
Security mechanisms for REST APIs using API keys OAuth JWT
45
Throttling (Rate Limiting)
Technique controlling number of requests client can make within time period
46
AWS Signature Version 4 (SigV4)
AWS signing process using derived signing key specific to date service and region
47
API Client
Software tool for sending HTTP requests to APIs and receiving responses
48
Collection (API Client)
Group of API requests sharing configuration like authentication
49
Session Token
Temporary security credential for programmatic AWS resource access via assumed role
50
Path (REST API)
URI defining location of specific resource following hierarchical structure
51
GET Method
HTTP method retrieving representation of resource or collection of resources
52
POST Method
HTTP method creating or updating resources or starting processing operations
53
DELETE Method
HTTP method removing resource from system
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PUT Method
HTTP method creating or updating existing resource with complete replacement
55
Request Model
Data structure specification for request body in POST or PUT operations
56
Response Model
Data structure specification for response body returned by API
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Request Body
Data payload sent with POST or PUT requests containing resource information
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Response Body
Data payload returned by server containing resource information or error details
59
Status Code
Numeric value in HTTP response indicating request outcome (2xx success 4xx client error 5xx server error)
60
SDK (Software Development Kit)
Collection of software tools libraries and documentation for building applications
61
AWS SDK for Amazon Connect
Language-specific libraries and tools for programmatic interaction with Amazon Connect
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AWS Service Clients
Service-specific clients providing functions to perform operations on AWS services
63
AWS Credentials
Authentication credentials for authorizing access to AWS resources
64
Exceptions and Error Handling
SDK mechanisms providing detailed error information for troubleshooting
65
Asynchronous Programming
Non-blocking concurrent code execution improving performance and scalability
66
Transactions Per Second (TPS)
Rate limit controlling number of API requests per second
67
Amazon Connect Client
SDK client instance initialized to interact with Amazon Connect APIs
68
Lambda (AWS Lambda)
Serverless event-driven compute service running code without managing servers
69
Serverless Architecture
Computing model running applications without provisioning or managing servers
70
CloudWatch Logs
AWS service automatically capturing and storing logs from Lambda functions
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Throttling
API rate limiting preventing excessive requests within time period
72
TPS Limits
Maximum number of transactions allowed per second for specific API operations
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Retry Behavior
SDK mechanism automatically retrying failed operations with configured settings
74
Exponential Back-off
Retry technique increasing wait times between retry attempts
75
Max Attempts
Maximum number of times SDK will retry failed operation before stopping
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Retry Mode
Algorithm SDK uses for retrying failed operations
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Legacy Mode
SDK-specific retry behavior with maximum three retries for throttled errors
78
Standard Mode
Retry mode with standard error set and retry quotas with three max attempts
79
Adaptive Mode
Experimental retry mode with automatic client-side throttling
80
GetCurrentMetricData API
API retrieving current metric data for queues in Amazon Connect instance
81
Pagination
Mechanism retrieving large result sets across multiple API calls
82
Token (Pagination Token)
Identifier used to retrieve next set of results in paginated response
83
AccessDeniedException
Error indicating insufficient permissions to perform requested operation
84
HTTP Status Code 403
Status code indicating forbidden access due to permission issues
85
IAM Role (Lambda)
Special role with permissions automatically assumed by Lambda function
86
Layer (Lambda Layer)
Package containing libraries or dependencies for Lambda functions
87
Command (SDK Command)
SDK object representing specific API operation to execute
88
Event-Driven Compute
Computing triggered by events rather than continuous processing
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