Article 3.2. The feedforward interview (Kluger & Nir, 2010)

Question 1

FFI =

Answer 1

Feedforward interview.
Facilitates positive change via self-evaluation on one’s current behaviors and plans, compared to strenghts and proven practices.
Based on AI (Appreciative Inquiry).

Question 2

Principles of FFI/AI (4)

Answer 2

1. Use the advantages of telling detailed stories (episodic memory) in story telling (giving examples).
2. Make use of active listening.
3. Focus on a win-win situation (fulfilling organization-employee needs, without expense of other needs).
4. Make use of cognitive discrepancies (goals vs. current states).

Question 3

FFI benefits (4)

Answer 3

1. Positive emotions.
2. Helps to innovate the self.
3. Fosters bonding and relationships.
4. Creates psychological safety.

Question 4

Possible applications of FFI

Answer 4

1. Performance appraisals.
2. Selection interviews.
3. Customer surveys.