What are the 4 perspectives of the balanced scorecard?
- Financial perspective - E.g financial indicators such as profitibility of sports centre or performance against budget.
- Customer perspective - Measuring the organisations performance in areas that are significant to customers.
- Internal business process perspective - Measuring the efficiency of key processes within the organisation such as response times.
- Learning & growth perspective - Measuring activities which affect the future growth and evelopment of the organisation.
What are 3 potential indicators for the success of the HCT & NTS merger from the financial perspective of the Balanced Scorecard.
- Performance to budget (overspend/underspend)
- Reserve level against recommended level
- Income from non-grant sources.
What are 5 potential indicators for the success of the HCT sports centre from the financial perspective of the Balanced Scorecard.
- Net income generated
- ROCE
- NPV
- IRR
- Payback period
What are 5 potential indicators for the success of the HCT & NTS merger from the customer perspective of the Balanced Scorecard.
- Year on year acedemic performance improvement?
- No. of students in work or university 1 year after leaving the school.
- Education Standards review of the school.
- Pupil surveys.
- Truancy rates
What are 4 potential indicators for the success of the sports centre from the customer perspective of the Balanced Scorecard.
- Customer surveys and feedback
- Return customer rates
- PE teacher satisfaction surveys.
- Online review scores
What are 4 potential indicators for the success of the HCT & NTS merger from the internal business process perspective of the Balanced Scorecard.
- Merger deadlines
- The response time between management on the seperate sites.
- The decision making time of the new board (could identify if it is a workable solution as the members from both sites will need to resolve their issues and co-operate).
- Teacher retention rates.
What are 3 potential indicators for the success of the sports centre from the internal business process perspective of the Balanced Scorecard.
- Response time to bookings of the centre.
- Regularity of cleaning
- Number of maintenance issues found per inspection.
What are 3 potential indicators for the success of the HCT & NTS merger from the learning & growth perspective of the Balanced Scorecard.
- Average NLC points per pupil.
- No. of training hours per teacher per year.
- Growth in pupil population.
What are 2 potential indicators for the success of the sports centre from the learning & growth perspective of the Balanced Scorecard.
- No. of sports available to play.
- Fitness & physical performance metrics of pupils.
