Baldwin Chapter 12 (Teams)

Question 1

What are the results of an effective team?

Answer 1

• they can greatly outperform their best member
• higher productivity
• quicker innovation
• more satisfying work environments

Question 2

Team

Answer 2

group of people who are collectively accountable for definable outcomes and have a high degree of task interdependence and interaction.

Question 3

Task Interdependence

Answer 3

extent to which team members have to interact with each other in order to complete their tasks

Question 4

Group

Answer 4

most frequently has 3 or more people who work independently toward an organization’s goals.

Question 5

Teams vs Groups

Answer 5

The actions of individuals in groups do not depend on what others are doing.

In a team, each member collaborates. It is a collective effort.

Question 6

Team Effectiveness Scorecard

Answer 6

• Output
• Satisfaction
• Capacity for continued cooperation

Question 7

5 Characteristics of a High Performing Team

Answer 7

• Small Size
• Shared Purpose
• Accountability
• Complementary Skills
• Productive Norms

Question 8

KSA Requirements for Teamwork

Answer 8

• Conflict Resolution
• Collaborative problem solving
• Communication
• Goal setting + performance management
• Planning and coordination

Question 9

5 Process Norms

Answer 9

1) Confidence
2) Cooperation
3) Conflict
4) Coordination
5) Cohesive

Question 10

Identifiability

Answer 10

a strategy for reducing social loafing

Communicate/display each member’s tasks so the others can see

Question 11

3 types of intervention useful in building various aspects of high-performance teams

Answer 11

1) holding effective meetings
2) conducting after action reviews and process checks
3) dealing w/ free riders

Question 12

3 Preliminary Steps before Approaching a Slacking Teammate

Answer 12

1) Correctly frame the issue
2) determine whether it is legitimate to give feedback
3) Consider whether you have collected a balanced set of facts about the situation.