Slides Weeks 1-4

Question 1

Different Types of Caims

Answer 1

• Unproblematic or incontestable claims (consistent with our own experiences and observations)
• Facts independent of interpretation
• Agreement among experts or strongly supported general claims that are common sense (you can’t be in 2 places at once)
• Technical or mathematical claims (1 + 1 = 2)
• Contestable claims

Question 2

Stages of Team Development

Answer 2

1) Forming
2) Storming
3) Norming - all members. Take responsibility and want to work for the success
4) Performing
5) Adjourning - group starts to sort itself out and gain each other’s trust

Question 3

Team Effectiveness Scorecard

Answer 3

• Team Output
• Member Satisfaction
• Continued Collaboration

Question 4

Characteristics of High Performing Teams

Answer 4

• Team Size
• Complementary Skills
• Team norms
• Common Purpose
• Accountability

Question 5

Outcome-Based

Answer 5

Specific results by which success will be determined
E.g., Get at least A- for the group reflection paper.

Question 6

Activity-Based

Answer 6

Describes activities to be completed
E.g., double marketing budget within the next quarter

Question 7

Threats to Team Performance

Answer 7

• Risky Shift
• Innocent Bystander
• Escalation of Commitment
• Conformity & Obedience
• Social Conformity
• Groupthink
• Abilene Paradox
• RingeImann Effect/Social Loafing
• Self-limiting behaviour

Question 8

Risky Shift

Answer 8

• People in groups tend to make more extreme decisions than individuals do
• Could be riskier or more risk-averse

Question 9

Innocent Bystander

Answer 9

• People in a group often feel diffusion of responsibility because others will step up and act

Question 10

Escalation of Commitment

Answer 10

• Persisting with a losing course of action, even in the face of clear evidence of their folly.

Question 11

Conformity & Obedience

Answer 11

• A team member lacking ability or expertise to make decision, will leave decision making to the group and its hierarchy

Question 12

Social Conformity

Answer 12

• Occurs when social pressures persuade members to conform to the perceived wishes of the group.

Question 13

Groupthink

Answer 13

• The tendency of members in highly cohesive teams to lose their critical evaluative capabilities.

Question 14

Abilene Paradox

Answer 14

Going along with the group because they think others seem eager to do something

Question 15

Social Loafing

Answer 15

Where some people do not work as hard in groups as they do individually because they do not have, or do not believe they have, individual accountability.

Question 16

Self-Limiting Behaviour

Answer 16

When team members chose to limit their engagement in the team’s work.

Question 17

Power

Answer 17

The capacity to influence others

Question 18

Authority

Answer 18

The power that comes from a role or job position

Question 19

Influencing Tactics

Answer 19

• Persuasion
• Pressure
• Personal Appeal
• Exchange
• Ingratiation
• Coalition
• Legitimizing
• Consultation
• Inspirational Appeal
• Apprising
• Collaboration

Question 20

Principles of influencing

Answer 20

• Friendship / liking
- Commitment & consistency
- scarcity
- reciprocity
- social proof
- appeals to authority

Question 21

Commitment & consistency

Answer 21

• Foot in the door
• lowballing
• bait & switch

Question 22

Scarcity

Answer 22

“Iimted time offer”

Question 23

Reciprocity

Answer 23

Similar to “exchange”

Question 24

Social proof

Answer 24

• Uncertainty
• similarity