1
Q
Understand the other
A
- It is importa to put yourself in the shoes of the other person
- They motivation and why does it makes sense to them
- Why do their actions make sense to them
- Understand the others problems and perspective
2
Q
Tools
A
- labeling: it seems that you …
- listen
- put yourself in the other shoes
3
Q
Calm down the situation
A
- it is important to calm down the situation, so they can think rationally
