case studies - hr process

Question 1

ACQUISITION

Answer 1

• MCD:
  Centrilised approach to staff acquisition → all US applicants submit details through one central website
  Take advantage of McHire recruiting platform (gather preliminary information about potential employees) 2023
  Specially developed AI tool asking candidates questions and rates these candidates in terms of suitability for different roles in the store
  Speed up screening process, remove human bias, reduce staff turnover
• Amazon
  Attraction & Recruitment: Brand appeal declined; candidates discouraged by the perceived loss of Whole Foods’ mission-driven culture.

Selection & Placement: Heavy reliance on data-driven hiring caused skill-role mismatches.

Induction: Onboarding focused on metrics, not integration, making it impersonal.

Retention & Morale: Employee disengagement rose; turnover increased, with reports indicating up to 25% higher attrition in some departments due to cultural clashes.

Question 2

DEVELOPMENT

Answer 2

Question 3

MAINTENANCE

Answer 3

Question 4

SEPARATION

Answer 4

MCD
Often young people first job High staff turnover (42% crew and 20% management)
Anonymous exit surveys to create strategies to prevent staff leaving
In 2023 major restructure plan CEO Chris Kempczinski
Certain initiation de-prioritised to reduce global costs, free up resources
During april 3, hundreds of corporate staff were dismissed which caused controversy