What percentage of GSR’s staff are agency staff?
75%
The reliance on agency staff has led to various issues, including insufficient training and increased labor turnover.
What is a major consequence of agency staff not being trained at GSR?
- Health and safety mistakes
- Risk of contamination
- Increased labor turnover
Agency staff’s lack of training has led to avoidable mistakes, affecting overall quality and morale.
What are GSR’s primary goals?
- Develop high quality ready made meals
- Become a leading food manufacturer
- Increase profitability
These goals guide GSR’s operations and strategic decisions.
What issue has GSR faced due to no total quality management?
Severe quality mismanagement
This has led to customer satisfaction dropping from 95% to 71% and increased waste.
What has caused GSR’s customer satisfaction to drop to 71%?
Lack of quality inspections until the end of production
Defective meals are identified too late, leading to wasted products and delayed orders.
What is one recommendation to improve GSR’s quality management?
Implement total quality management
This would ensure quality oversight from the beginning to the end of production.
What is the impact of agency staff on GSR’s profit margins?
Decreased from 9.5% in 2023 to 4.1% in 2025
Agency staff have led to increased costs and decreased productivity.
What management style is recommended to improve productivity at GSR?
Scientific management
This approach aims to enhance staff productivity but may lead to resentment among employees.
What is a risk associated with external recruitment for GSR?
Cost and time for advertising and interviewing
This may delay order deliveries and worsen customer service.
What has resulted from GSR’s refusal to provide employee training?
Decreased employee motivation
Lack of training has led to stress and absenteeism among full-time employees.
What is one recommendation to improve employee morale at GSR?
Start an employee of the month rewards scheme
This can help employees feel more valued and motivated.
What is a potential problem with providing external training to GSR employees?
Fewer permanent employees available during training
Agency staff may not be able to effectively manage quality lines in the absence of trained employees.
