Business Btec Unit 6 > Unit 6 D > Flashcards

Unit 6 D Flashcards

(55 cards)

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1
Q

What is the first stage of the hierarchy of needs?

A

Physiological

The basic needs for survival include food, water, sleep, shelter, and clothing.

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2
Q

How does McDonald’s meet the physiological needs of its employees?

A
  • Providing free meals while at work
  • Providing uniforms

These provisions help employees focus on their work without worrying about basic survival needs.

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3
Q

What is the second stage of the hierarchy of needs?

A

Safety

This stage involves feeling safe and protected on a physical and emotional level.

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4
Q

How does McDonald’s ensure safety for its employees?

A
  • Job security
  • Safe work environment
  • Steady income for pension and benefits

These measures help employees feel secure in their jobs.

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5
Q

What is the third stage of the hierarchy of needs?

A

Social

This stage involves feeling valued and appreciated.

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6
Q

How does McDonald’s address social needs of its employees?

A
  • Employee recognition programs (e.g., employee of the week)

Such recognition fosters loyalty and commitment among employees.

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7
Q

What is the fourth stage of the hierarchy of needs?

A

Esteem

This stage involves being respected and having a sense of self-worth.

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8
Q

What is the fifth stage of the hierarchy of needs?

A

Self-actualisation

This stage involves feeling self-fulfilled and achieving one’s potential.

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9
Q

What is quiet quitting?

A

When employees do the bare minimum at work because they hate their jobs

This phenomenon reflects decreased motivation and engagement.

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10
Q

What are hygiene factors according to Herzberg?

A
  • Pay
  • Status
  • Job security

These factors relate to basic human needs and can lead to dissatisfaction if not met.

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11
Q

What are motivation factors according to Herzberg?

A
  • Achievement
  • Recognition
  • Responsibility

These factors are linked to higher-level motivational needs.

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12
Q

True or false: Fair pay is considered a hygiene factor.

A

TRUE

It ensures employees can meet their basic survival needs.

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13
Q

True or false: Growth is considered a motivational factor.

A

TRUE

Personal growth makes employees feel they have achieved something beyond just work.

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14
Q

True or false: Career advancement is a hygiene factor.

A

TRUE

It makes employees feel valued and motivates them to work harder.

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15
Q

How do good relationships among employees affect their work?

A

They provide support and reduce the likelihood of failure

This fosters a collaborative work environment.

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16
Q

What is the purpose of meaningful work?

A

To make employees feel their work has significance

Managers can enhance this by recognizing employees’ contributions.

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17
Q

What did F.W. Taylor argue about employees?

A

They are inherently lazy and need clear guidelines and incentives

This view is linked to Theory X, which emphasizes direct instructions.

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18
Q

What is the basis of Taylor’s Scientific Management theory?

A

Using science to simplify job roles and increase productivity

It involves standardizing approaches for a more efficient workforce.

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19
Q

What is a time and motion study?

A

Analyzing tasks to identify the best way to complete them

This leads to breaking down jobs into specialized tasks.

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20
Q

What is the main motivation for employees according to Taylor?

A

Pay

Taylor believed that financial incentives were crucial for productivity.

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21
Q

What is Job Rotation?

A

Changing an employee’s role on a regular basis

This reduces repetitiveness and teaches new skills.

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22
Q

What are the potential benefits of Job Rotation?

A
  • Less repetitive work
  • Teaches new skills
  • Increases competence

Employees may be rotated into roles they don’t like.

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23
Q

What is Job Enrichment?

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A

Giving employees additional responsibilities and authority

This can increase productivity and loyalty.

24
Q

What are the potential drawbacks of Job Enrichment?

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A
  • May be demotivating
  • Can be overwhelming

Additional responsibilities can lead to stress.

25
What does **Empowerment and Autonomy** refer to?
Providing employees with more autonomy and freedom ## Footnote This increases their sense of worth.
26
What is a potential drawback of **Empowerment and Autonomy**?
Not as effective with new or unskilled employees ## Footnote New employees may struggle with increased autonomy.
27
What is the purpose of **Consultation** in the workplace?
Employees provide opinions in the decision-making process ## Footnote This increases their commitment and value.
28
What are the potential drawbacks of **Consultation**?
Employees may doubt the process if their views aren't implemented ## Footnote This can lead to disengagement.
29
What does **Job Enlargement** involve?
Increasing workloads with complex tasks ## Footnote This can stimulate and motivate employees.
30
What is a potential drawback of **Job Enlargement**?
Only a long-term solution ## Footnote May not address immediate employee needs.
31
What is **Team Working**?
Employees are placed into teams with specific targets and projects ## Footnote This can increase productivity and job satisfaction.
32
What is a potential drawback of **Team Working**?
High risk of conflict between team members ## Footnote Conflict can negatively impact motivation.
33
What is **Flexible Working**?
Allows employees to create their own timetable ## Footnote This can enhance employee satisfaction.
34
What is a potential drawback of **Flexible Working**?
Managers may struggle to micromanage employees ## Footnote This can lead to trust issues.
35
What is the purpose of **Training**?
To provide employees with new skills ## Footnote This makes employees feel valued.
36
What is a potential drawback of **Training**?
Employees may become overqualified ## Footnote This can lead to dissatisfaction with their roles.
37
What is the significance of **Management Style**?
Affects employee performance based on the situation ## Footnote Different styles suit different employee needs.
38
What are **Employee Benefits and Perks**?
Benefits exclusive to employees, like free food ## Footnote These can enhance employee satisfaction.
39
What is a potential drawback of **Employee Benefits and Perks**?
Can be costly for the business ## Footnote Size of the business impacts the cost.
40
What is **internal recruitment**?
Finding and promoting current employees ## Footnote This can save costs and time.
41
What is a disadvantage of **internal recruitment**?
Limited pool of applicants ## Footnote May lack new ideas.
42
What is **external recruitment**?
Filling vacancies with candidates from outside the business ## Footnote This can bring fresh perspectives.
43
What are methods to attract applicants **externally**?
* Job sites * Newspapers * Trade magazines * Recruitment agencies ## Footnote These methods widen the candidate pool.
44
What is a potential drawback of **external recruitment**?
Riskier to hire outside the business ## Footnote New employees may not fit well with the team.
45
What does **upskilling** mean?
Increasing existing skills of employees ## Footnote This enhances employee capabilities.
46
What does **reskilling** involve?
Changing the skills of employees for different roles ## Footnote This allows flexibility in job functions.
47
What is **training needs analysis**?
Identifying essential training for employee progress ## Footnote This fills skill gaps within the business.
48
What is **internal training**?
Training delivered by the business itself ## Footnote Usually free and tailored to employees.
49
What is a disadvantage of **internal training**?
May impact productivity due to employee involvement ## Footnote More employees involved can slow down operations.
50
What is **external training**?
Training conducted outside the workplace by specialists ## Footnote This often leads to higher standards.
51
What is a potential drawback of **external training**?
Higher costs for training courses ## Footnote Businesses must analyze cost benefits.
52
What is **mentoring**?
An experienced individual supports a mentee ## Footnote This relationship is informal and holistic.
53
What is a potential drawback of **mentoring**?
Mentors may not want to participate without compensation ## Footnote This can lead to demotivation.
54
What is **coaching** in business?
Identifying business goals and how to achieve them ## Footnote This is a structured process for the organization.
55
What is **effectiveness of training** measured by?
* Initial reflection * Observation * Results and performance ## Footnote These methods assess training impact on employees.
Business Btec Unit 6
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