ch 1

Question 1

essential management skills

Answer 1

• technical: knowledge + profiency on specific leve: low level manager
  -human skills: work well w ppl: middle manager
  -conceptual skills: conceptualize abstract and complex situations

Question 2

types of evolution of managment

Answer 2

classical and behavioural approach

Question 3

classical approach

Answer 3

-scientific management: job efficiency
-admin theory:
14 principles of Management focused on whole org (structure)
-quantitative approach: decision making, quality, stats

Question 4

behavioural approach

Answer 4

-org behaviour: HR management - Hawthorne studies
-systems approach:closed + open system
-contingency (situational) approach: size, individual differences, environmental uncertainty