ch 4

Question 1

Parliamentary procedures

Answer 1


set of rules and guidelines that determine the conduct of a meeting
based on three rights:
1. majority rules
2. minority is heard
3. individuals to be heard or represented

Question 2

classifications or types of fires

Answer 2

A- plastic, paper and wood
B- flammable
C- electrical
D- combustible

Question 3

Time management

Answer 3

System of practical skills that allows an individual to use to the most effective and productive way possible

Question 4

goal

Answer 4

desired result, or purpose toward which one is working

Question 5

goal setting

Answer 5

important factor of time management
everyone should have both short and long-term goals

Question 6

leadership

Answer 6

skill or ability to encourage people to work together and do their best to achieve common goals

Question 7

A leader is defined as :

Answer 7

an individual who leads or guides others or who is in command of others
anyone in a group can be a leader if they make a contribution 

Question 8

Stress

Answer 8

can be defined as the bodies reaction to any stimuli to change, alter behavior or adapt to situation called stressors

Question 9

autocratic leader

Answer 9

Often called a dictator. This individual maintains total rule, makes all of the decisions and has difficulty sharing duties. The leader ask for the opinion of others. 

Question 10

laissez-faire

Answer 10

more of an informal type of leader, they believe in non-interference in the affairs of others and strives for only minimal rules or regulations


Question 11

HIPAA

Answer 11

established strict standards for maintaining confidentially of health
Records

Question 12

sympathetic nervous system

Answer 12

helps provide the body with a burst of energy and the stamina needed to respond to a stressor 

Question 13

stress is ….

Answer 13

essential to an individuals well-being because it makes a person more alert and raises the energy level (small amounts of stress)

Question 14

parasympathetic system

Answer 14

causes opposite reactions in the body after an individual response to a stressor and adapts or changes as needed
Results in fatigue or exhaustion

Question 15

incident report information

Answer 15

Time and date, location, name, and contact information, description of what happened
Who, what, when, where, how, why?

Question 16

subjective

Answer 16

what the Pt (patient) tells you
cannot measure or necessarily see it
(my knee hurts)

Question 17

Communication

Answer 17

Exchange of information thoughts, ideas, and feelings
occurs through verbal means written communication and nonverbal behavior, such as:
-facial expressions
-body language
-touch

Question 18

Messages must…

Answer 18

be clear and must be in terms that both the sender and receiver understand

Question 19

interactions can…

Answer 19

have an effect on the physical, mental and emotional health of an individual 

Question 20

culture

Answer 20

consist of the values, beliefs, attitudes, and customs, shared by a group of people and passed from generation to the next 

Question 21

common barriers of communication

Answer 21

Physical disabilities
psychological attitudes
cultural diversity
beliefs
eye contact
physical touch
side effects of medications

Question 22

A benefit of a healthy enter personal relationship

Answer 22

encourages personal growth

Question 23

three essential elements of the communication process

Answer 23

1.) sender- individual who creates a message to convey info
2.) message- the info/ideas or thought
3.) receiver- an individual who receives the message from the sender

Question 24

feedback

Answer 24

method that can be used to determine whether a communication was successful and that it was properly interpreted 

Question 25

Mentor

Answer 25

an more experienced team. Member provides guidance and support. 

Question 26

scope of practice

Answer 26

each team member must be aware of the legal limitations on duties that could be performed 

Question 27

teamwork

Answer 27

improves communication and continuity of care

Question 28

Objective

Answer 28

what you can see or measure 

Question 29

Incident

Answer 29

any planned or unattended event or situation that could have resulted in harm to a patient or any situation

Question 31

aphasia or dysphasia

Answer 31

difficulty speaking, writing or understanding

Question 32

Nonverbal communication

Answer 32

involves the use of facial expressions, body language, gestures, eye, contact, and touch to convey messages or ideas (may convey different messages than verbal communication )

Question 33

four step plan for stress SBRC

Answer 33

1) STOP- immediately stop what you are doing to break out of the stress response 2)BREATHE-take slow deep breaths to relieve tension 3) REFLECT-think about the problem and the cause of the stress 4)CHOOSE-determine how you want to deal with the stress

Question 34

how to use a fire extinguisher

Answer 34

PASS! P-pull the pen at the top A-aim at the BASE of the fire S-squeeze the trigger S-sweep back and forth