Ch. 9

Question 1

Connection VS autonomy

Answer 1

connection - need to connect

autonomy - need to be individual person

Question 2

Predicability VS novelty

Answer 2

predicability - need for routine

novelty - need for excitement (new)

Question 3

Openness VS closedness

Answer 3

“how much we share VS how much we keep private”

Question 4

Collaboration (conflict resolution)

Answer 4

1. confrontation - adress conflict
2. integration - come together to meet both goals (win/win)
3. smoothing - calming technique
   - “I understand ______” validate
   - “I’m sorry ____” sincere apology

Question 5

Accommodating (conflict resolution)

Answer 5

one person must yield

win/loose

Question 6

Compromising (conflict resolution)

Answer 6

both parties must loose something

loose/loose

Question 7

Avoiding (conflict resolution)

Answer 7

pretending there is no conflict

Question 8

Competing or Power forcing

Answer 8

aggressive win/loose

Question 9

Forgiveness

Answer 9

“we hurt, we hate, we heal, we come together”