Chapter 10

Question 1

Decision Making Process - “Making 1 Decision” (Most likely a short answer question on this topic)

Answer 1

PMOPs?

• Problem Description
• Generating Possible Solutions
• Evaluating Possible Solutions
• Consensus Decision Making
• Implementing the Solution Chosen

Question 2

PMOPs

Answer 2

Procedural Model of Problem Solving (5 step procedure for structuring a group’s problem solving process)

• Problem Description
• Generating Possible Solutions
• Evaluating Possible Solutions
• Consensus Decision Making
• Implementing the Solution Chosen

Question 3

Intrinsic Interest

Answer 3

Extent to which the task is attractive and interesting to the participants

Question 4

Problem Census

Answer 4

Technique in which group members are polled for topics & problems that are then posted, ranked by voting, used to create agendas for future meetings

Question 5

Group Member Satisfaction

• Face-to-face Decisions
• Computer-mediated Decisions

Answer 5

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Question 6

Single Question Format

Answer 6

Problem solving format that focuses group’s attention on solutions by having members identify single question whose answer indicates the problem has been solved

• identify the problem
• create a collaborative setting
• identify & analyze issues
• identify possible solutions
• resolve the single question