Chapter 11

Question 1

What are mental models

Answer 1

Human understanding of the way

Question 2

How are mental model forms

Answer 2

mental model of a device is formed by interpreting perceived actions and visible structure

Question 3

What are factors in mental model

Answer 3

1. Fragmentary evidence
2. Poor understanding
3. Naive psychology

Question 4

Can human make faulty mental models

Answer 4

Yes

Question 5

What is causal relationship

Answer 5

Result is reaction of an action

Question 6

What are 2 reasons for self-blame

Answer 6

1. Learned Helplessness

2. Taught Helplessness

Question 7

What is Learned Helplessness

Answer 7

Failure to perform a task numerous times (e.g. trying to do a task again and again and see failure)

Question 8

What is taught Helplessness

Answer 8

Lack of understanding at one stage hinders progress at another stage (e.g. try to do a task –> fail –> assume can not task at next stage –> do not try again)

Question 9

What are goals

Answer 9

It is the state we want to achieve

Question 10

What are 2 types of goals

Answer 10

1. Opportunistic

2. Planned

Question 11

What is execution in action/intention

Answer 11

Steps in action

Question 12

Explain action cycle

Answer 12

There are 7 steps
goals -> intention -> sequence of action -> execution -> the world -> perceiving the state of action -> interpret -> evaluation

Question 13

What are error types

Answer 13

1. Slips (automatic behavior)

2. Mistakes (conscious deliberations)

Question 14

What is execution in slip

Answer 14

Correct

Question 15

What is execution in mistake

Answer 15

wrong/right execution but goal in incorrect