What are 2 common complaints of software engineers in industry
- customer do not know requirements
2. customer changes requirements frequently
What is ethnographic field study technique
Its a technique of qualitative research. Its a solution of 2 common software engineer problems
What are 2 methods in ethnographic field study
- One-to-one interviews
2. Observing users
What is UCD approach
User-centered design approach involves 2 things
- Involving user in development process
- Finding about user goals and tasks
What are principles of UCD
- Early focus on users and tasks
- Empirical measurement (observe user)
- Iterative design (revise design)
What is naturalistic observation
Observing user in natural environment
What is ethnography
Its a branch of anthropology. Observing specific group of users in natural environment. the result is in story not in numeric values.
What is contextual inquiry
Its an ethnographic interviewing technique. It is based upon user observation and asking questions from user. It is based upon master-apprentice model of learning.
What is master-apprentice model of learning
An expert user and a trainee who learn from it.
What are 4 principles of contextual inquiry
- Context
- Partnership
- Interpretation
- Focus
What are the ways of contextual inquiry
- Short interviews (1 hour)
- smaller design team (researcher team)
- Identify goals first
- Look beyond business context
What are behavioral variables
For example we want to make an e-commerce site. The behavioral variables could be frequency of shopping, desire to shop, motivation for shop
Does user types defined by user behavioral
Yes
What is demographic data
age, gender, income, location
What is persona hypothesis
Making an opinion based on incomplete data. It is used in contextual inquiry.
What is difference between domain expertise and technical expertise
Domain expertise: Knowledge of specialize subject pertaining to a product
Technical expertise: Knowledge of digital technology
What are environmental variables
In what environment user works. e.g.
company size
IT presence
What variables are required in persona hypothesis for preparation of ethnographic interview
- Behavioral variables
- Demographic variables
- Environmental variables
- Domain expertise variables
- Technical expertise variables
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Chapter 11
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Chapter 23
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Chapter 35
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Chapter 416
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Chapter 59
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Chapter 619
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Chapter 741
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Chapter 840
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Chapter 921
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Chapter 1027
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Chapter 1115
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Chapter 1221
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Chapter 1317
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Chapter 1410
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Chapter 1512
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Chapter 1610
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Chapter 1719
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Chapter 1817
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Chpater 1919
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Chapter 2018
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Chapter 2112
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Chapter 2222
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Chapter 2316
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Chapter 2423
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Chapter 2525
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Chapter 2612
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Chapter 2714
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Chapter 289
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Chapter 2911
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Chapter 3016
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Chapter 319
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Chapter 328
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Chapter 333
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Chapter 343
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Chapter 3513
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Chapter 3612
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Chapter 379
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Chapter 3823
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Chapter 399
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Chapter 403
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Chapter 4211
