What are side effects when user is not happy with product
What is usability
Building things from user perspective
what are 2 aspects of usability
2. tactical (e.g. a control place on wrong side of screen)
What is conflict of interest in product development
Engineer also design the product
What is user-center design
The mindset of developer/designer should be user-centeric
Who is frame of reference of all work
User
Who are usability experts
Testers who do testing from user perspective
What is design
Understanding the user wants, needs and motivation and context
What are dimension of design
What is interaction design
Designing of behavior of system