List 4 Theory X assumptions
- Working is inherently distasteful
- most people are not ambitious
- people have little capacity for problem solving
- people are motivated by anxiety and their security
- people need to be closely controlled.
List 4 Theory Y assumptions
- Work is as natural as play
- people have the creativity for solving organisational issues
- people are self-motivated to complete their tasks
- people can be self-directed if properly motivated
State & explain the five basic hierarchy of needs (Abraham Maslow)
- physiological - food, shelter, clothing
- security & Safety - job security, insurance
- social - belonging/acceptance
- self-esteem - respect of others
- self-actualization - fulfilling potential.
What is the difference between ‘functional’ & ‘team’ roles?
Functional: roles that have to be performed due to job/role.
Team: reflect the natural preferences/innate abilities.
State 3 circumstances where Belbin’s work could be useful to a manager.
- When allocating specific tasks within the team.
- When developing team members.
- When recruiting new members of staff.
What does Emotional Intelligence focus on?
How the individual manages:
- Their own emotional state.
- The relationships they have with others.
What does ‘Personal Competence’ mean?
- Their own emotional state.
- This ensures they are in touch with their own feelings, drivers and preferences.
What does ‘Social Competence’ mean?
- The relationships they have with others.
- This is about being able to appreciate other people’s points of view and to sense and anticipate how they are likely to respond.
What domains are within Personal competence?
- Self-awareness.
- Self-management.
What domains are within Social competence?
- Social awareness.
- Relationship management.
What is self-awareness?
- Emotional self-awareness.
- Accurate self-assessment.
- Self-confidence.
What is self-management?
- Self-control
- Transparency
- Adaptability
- Achievement
- Initiative
- Optimism
What is social awareness?
- Empathy
- Organisational awareness
- Service
What is relationship management?
- Inspirational leadership
- Influence
- Developing others
- Change catalyst
- Conflict management
- Building bonds
- Teamwork and collaboration
What are Dr Steven Covey’s 7 habits?
- Be proactive.
- Start with the end in mind.
- Put first things first.
- Think win/win.
- Seek first to understand, then to be understood.
- Synergise.
- Sharpen the saw.
State the 2 key type of behaviour which Hershey and Blanchard identified the leader could demonstrate.
- Task behaviour
- Relationship behaviour.
State the Hershey and Blanchard leadership styles.
- Sell.
- Tell.
- Delegate.
- Participate.
What are Herzberg’s ‘Motivators’?
Recognition
Advancement
Growth
Work itself
Advancement
Responsibility
RAGWAR
What are Herzberg’s ‘Hygiene’ factors?
Working conditions
Relationship with supervisor and peers
Administration
Pay
Supervision
Status
Security
WRAPSSS
State the 8 steps of John Kotter’s change management.
- Establish sense of urgency.
- Form a powerful guiding coalition.
- Create a vision.
- Communicate the vision.
- Empower others to act on the vision.
- Plan for and create short term wins.
- Consolidate improvements and produce more change.
- Institutionalise change.
List the 5 stages of team development identified by Bruce Tuckman
- Forming
- Norming
- Storming
- Performing
- Adjourning
Identify the four scales used by the Myers Briggs Type Indicator to categorise an individual’s behavioural preferences
- Extroversion / Introversion - How we focus our energy
- Sensing / Intuition - How we gather information
- Thinking / Feeling - How we make decisions/process information
- Judging / Perceiving - How we react to the work
What are examples of ‘Leading’ within the ‘Leadership v. Management’ model?
- Inspiring people to follow
- Influencing
- Setting out visions & values
- Asking
- The person
- Using a range of leadership styles based on the situation or need
- Delegating and giving thoughtful responsibility to staff
- Coaching
- Encouraging responsibility and taking initiative
- A longer-term strategy
What are examples of ‘Managing’ within the ‘Leadership v. Management’ model?
- Organizing and controlling people
- Directing
- Setting targets and manage against them
- Telling
- The task and process
- Using a narrower range of skills to get the job done
- Managing activities closely to ensure work gets done
- Instruction
- Encouraging following instruction
- Short-term tactics
