State the 2 key aims of the supervisor when adopting the GROW model of coaching.
- Increase the individual’s awareness of current performance and potential.
- Build the individual’s responsibility for taking ownership of the actions.
List the 6 skills required for effective coaching.
- Questioning skills.
- Listening skills.
- Demonstration skills.
- Feedback skills.
- Observation skills.
- Analytical skills.
What does PESOS stand for?
- Prepare.
- Explain.
- Show.
- Observe.
- Supervise/support.
What is the 3 part structure of a counselling discussion?
- Understanding.
- Challenging.
- Resourcing.
What format should a counselling discussion take?
- Welcome and clarify the purpose of the meeting.
- Assure the individual about confidentiality.
- Encourage the individual.
- Ask the individual to clarify points you do not understand.
- Try to take the initiative in probing important areas.
- If the individual is becoming defensive, try to identify why and change your approach if appropriate.
- Summarise throughout.
- At the end of the session, clarify decisions reached and agree follow-up support.
What skills are required to undertake a counselling session?
- active listening;
- ability to show empathy;
- tolerance;
- skilled questioning techniques; and
- ability to summarise.
What is the difference between the aims of coaching and counselling?
Coaching:
- Help to improve and apply knowledge and skills.
- Help to improve overall performance.
Counselling:
- Provide guidance and support.
- Help individuals to manage their problems using their own resources.
State the potential benefits for an organisation that is able to provide effective counselling to its employees.
Lessen the chance of:
- Loss of productivity.
- Absenteeism.
- Staff turnover.
- Possible increase in staff loyalty and committment.
Explain the key features of effective feedback.
- Use agreed feedback process/framework.
- Agree what is to be measured/successful outcomes.
- Provide feedback as soon as possible after event.
- Makes notes/use specific examples.
- Reinforce positive behaviours.
- Make feedback two-way.
- Encourage self-appraisal.
- Balanced feedback – positive and negative.
- Summarise discussion/provide record.
- Agree future actions.
List five components of career management as identified by the Chartered Institute of Personnel and Development.
- Career planning/support activities.
- Career information/advice.
- Developmental assignments.
- Internal markets/job posting systems.
- Specific initiatives/business plans.
