Chapter 4

Question 1

What are 4 types of team meetings?

Answer 1

• Facilitative
• Interactive
• Formal
• Directive

Question 2

What are 2 features of ‘Directive’ team meetings?

Answer 2

• Short and to the point
• No feedback needed
• Not all information shared

Question 3

What are 2 features of ‘Facilitative’ team meetings?

Answer 3

• Ideas required
• Take a long time
• Creative

Question 4

What are 2 features of ‘Interactive’ team meetings?

Answer 4

• Useful for training
• Decision made by consensus

Question 5

What are 2 features of ‘Formal’ team meetings?

Answer 5

• Chaired
• Regulated by rules
• Decisions made by vote

Question 6

List the 5 styles identified for conflict management within the Thomas-Kilmann Conflict Mode Instrument.

Answer 6

• Avoid
• Accommodate
• Compete
• Collaborate
• Compromise

Question 7

What are 5 examples of barriers to communication.

Answer 7

• Wording or terminology
• Clarity of message
• How the message is interpreted
• Body language
• Environmental factors
• Information overload
• Personal differences