chapter 4 textbook Flashcards

(44 cards)

1
Q

Criteria for choosing brand elements

A

1) memorability
2) meaningulness
3) likability
4) transferability
5) adaptability
6) protect ability

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2
Q

memorability

A

Easily recognized
Easily recalled
A necessary condition for building brand equity is achieving a high level of brand awareness. Brand elements that promote that goal are inherently memorable and attention-getting and therefore facilitate recall or recognition in purchase or consumption settings. For example, a brand of propane gas cylinders named Blue Rhino featuring a powder-blue animal mascot with a distinctive yellow flame is likely to stick in the minds of consumers.

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3
Q

meaningfulness

A

Descriptive
Persuasive
Brand elements may take on all kinds of meaning, with either descriptive or persuasive content
Two particularly important criteria are how well the brand element conveys the following:

General information about the function of the product or service: Does the brand element have descriptive meaning and suggest something about the product category, the needs satisfied or benefits supplied? How likely is it that a consumer could correctly identify the product category for the brand based on any one brand element? Does the brand element seem credible in the product category?
Specific information about particular attributes and benefits of the brand: Does the brand element have persuasive meaning and suggest something about the particular kind of product, or its key points-of-difference attributes or benefits? Does it suggest something about some aspect of the product performance or the type of person who might use the brand?
The first dimension is an important determinant of brand awareness and salience; the second, of brand image and positioning.

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4
Q

likability

A

Fun and interesting
‘Rich visual and verbal imagery
Aesthetically pleasing
Independent of its memorability and meaningfulness, do customers find the brand element aesthetically appealing?1 Is it likable visually, verbally, and in other ways? Brand elements can be rich in imagery and inherently fun and interesting, even if not always directly related to the product.
A memorable, meaningful, and likable set of brand elements offers many advantages because consumers often do not examine much information in making product decisions. Descriptive and persuasive elements reduce the burden on marketing communications to build awareness and link brand associations and equity, especially when few other product-related associations exist. Often, the less concrete the possible product benefits are, the more important is the creative potential of the brand name and other brand elements to capture intangible characteristics of a brand.

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5
Q

Transferability

A

Within and across product categories
Across geographic boundaries and cultures
Transferability measures the extent to which the brand element adds to the brand equity for new products or in new markets for the brand. There are several aspects to this criterion
First, how useful is the brand element for line or category extensions? In general, the less specific the name, the more easily it can be transferred across categories
Second, to what extent does the brand element add to brand equity across geographic boundaries and market segments? To a large extent, this depends on the cultural content and linguistic qualities of the brand element. One of the main advantages of nonmeaningful, synthetic names like Exxon is that they transfer well into other languages
The difficulties or mistakes that even top marketers have encountered in translating their brand names, slogans, and packages into other languages and cultures over the years have become legendary. To avoid such complications, companies must review all their brand elements for cultural meaning before introducing the brand into a new market.

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6
Q

5) Adaptability

A

Flexible
Adaptable
The fifth consideration for brand elements is their adaptability over time. Because of changes in consumer values and opinions, or simply because of a need to remain contemporary, most brand elements must be updated. The more adaptable and flexible the brand element, the easier it is to update it. For example, logos and characters can be given a new look or a new design to make them appear more modern and relevant

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7
Q

6) Protectability

A

Legally
competitively
The first three criteria—memorability, meaningfulness, and likability—are the marketer’s offensive strategy and build brand equity. The latter three—transferability, adaptability, and protectability—however, play a defensive role for leveraging and maintaining brand equity in the face of different opportunities and constraints.
The sixth and final general consideration is the extent to which the brand element is protectable—both in a legal and a competitive sense. Marketers should (1) choose brand elements that can be legally protected internationally, (2) formally register them with the appropriate legal bodies, and (3) vigorously defend trademarks from unauthorized competitive infringement
Another consideration is whether the brand is competitively protectable. If a name, package, or other attribute is too easily copied, much of the uniqueness of the brand may disappear.

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8
Q

More meaningful th brand name

A

more difficult it may be to transfer it to new prodiuct categories or other cultures

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9
Q

Brand names

A

The brand name is a fundamentally important choice because it often captures the central theme or key associations of a product in a very compact and economical fashion. Brand names can be an extremely effective shorthand means of communication. Whereas an advertisement lasts half a minute, and a sales call could run to hours, customers can notice the brand name and register its meaning or activate it in memory in just a few second
hard for marketers t change so cpmaoes research names beforehand
can be a long process

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10
Q

naming guidelines

A

brand names come in different forms,–> can be the product function, a feature, personalty, made up,
have to be chosen based on the six criteria

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11
Q

how to create brand names that will bring high awareness

A

Brand names that are simple and easy to pronounce or spell, familiar and meaningful, and different, distinctive, and unusual can obviously improve brand awareness.

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12
Q

Simplicity and Ease of Pronunciation and Spelling

A

Simplicity reduces the effort consumers have to make to comprehend and process the brand name. Short names often facilitate recall because they are easy to encode and store in memory
Marketers can shorten longer names to make them easier to recall
make brand names easy to pronounce
Ideally, the brand name should have a clear, understandable, and unambiguous pronunciation and meaning.
To improve pronounceability and recallability, many marketers seek a desirable cadence and pleasant sound in their brand names.

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13
Q

Familiarity and meaningfulness

A

The brand name should be familiar and meaningful so it can tap into existing knowledge structures. It can be concrete or abstract in meaning. Because the names of people, objects, birds, animals, and inanimate objects already exist in memory, consumers have to do less learning to understand their meanings as brand names.

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14
Q

what to use to improve brsnd recognition; Differentiated, Distinctive, and Unique

A

To improve brand reognition→ brand names should be difefremt, distinctive and unusual
recognition depends on consumers’ ability to discriminate between brands, and more complex brand names are more easily distinguished. Distinctive brand names can also make it easier for consumers to learn intrinsic product information
A brand name can be distinctive because it is inherently unique, or because it is unique in the context of other brands in the category
Even if a distinctive brand name is advantageous for brand recognition, it also has to be credible and desirable in the product category.

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15
Q

Brand Associations

A

Because the brand name is a compact form of communication, the explicit and implicit meanings consumers extract from it are important.
The brand name can be chosen to reinforce an important attribute or benefit association that makes up its product positioning (see Figure 4-4). Besides performance-related considerations, brand names can also communicate more abstract considerations, such as Joy dishwashing liquid, Caress soap, and Obsession perfume

sounds of letters can influence consumer perceptions –> Plosives (string, concert letters), sibilants (more soft)

letters like x have been suggested like tech

Consumers sometimes prefer names that share letters with their own names (subconscious identification).
Even visual aspects (font, logotype) can shift consumer perceptions (e.g., bold fonts = strength, cursive = elegance).
Research shows harder consonants + higher vowel pitch make products (like cleaners or toilet paper) seem harsher, while softer sounds make them seem gentler.

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16
Q

naming procedures

A

1) define objectibes
2) generate names
3) screen initial candidates
4) study candidate names
5) research the final candidates
6) select the final name

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17
Q

define objectives

A

First, define the branding objectives in terms of the six general criteria we noted earlier, and in particular, define the ideal meaning the brand should convey. Recognize the role of the brand within the corporate branding hierarchy and how it should relate to other brands and products In many cases, existing brand names may serve, at least in part. Finally, understand the role of the brand within the entire marketing program and the target market

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18
Q

generates name

A

With the branding strategy in place, next, generate as many names and concepts as possible. Any potential sources of names are valid: company management and employees; existing or potential customers (including retailers or suppliers if relevant); ad agencies, professional name consultants, and specialized computer-based naming companies.

19
Q

screen initial candidates

A

Screen all the names against the branding objectives and marketing considerations identified in step 1, and apply the test of common sense to produce a more manageable list. For example, General Mills starts by eliminating the following:
Names that have unintentional double meaning
Names that are unpronounceable, already in use, or too close to an existing name
Names that have obvious legal complications
Names that represent an obvious contradiction of the positioning
Next, General Mills runs in-depth evaluation sessions with management personnel and marketing partners to narrow the list to a handful of names, often conducting a quick-and-dirty legal search to help screen out possible problem

20
Q

study candidate names

A

​​Collect more extensive information about each of the final 5 to 10 names. Before spending large amounts of money on consumer research, it is usually advisable to do an extensive international legal search. Because this step is expensive, marketers often search on a sequential basis, testing in each country only those names that survived the legal screening from the previous country.

21
Q

Research the final candidates

A

conduct consumer research to confirm management expectations about the memorability and meaningfulness of the remaining names. Consumer testing can take all forms. Many firms attempt to simulate the actual marketing program and consumers’ likely purchase experiences as much as possible.36 Thus, they may show consumers the product and its packaging, price, or promotion so that they understand the rationale for the brand name and how it will be used. Other aids in this kind of research are realistic three-dimensional packages and concept boards or low-cost animatic advertising using digital techniques. Marketers may survey many consumers to capture differences in regional or ethnic appeal. They should also factor in the effects of repeated exposure to the brand name and what happens when the name is spoken versus written

22
Q

Select the final name

A

Based on all the information collected from the previous step, management should choose the name that maximizes the firm’s branding and marketing objectives and then formally register it.

23
Q

URLS

A

URLs (uniform resource locators) specify locations of pages on the Web and are also commonly referred to as domain names. Anyone wishing to own a specific URL must register and pay for the name. As companies clamored for space on the Web, the number of registered URLs increased dramatically. Every three-letter combination and virtually all words in a typical English dictionary have been registered. The sheer volume of registered URLs often makes it necessary for companies to use coined words for new brands if they wish to have a Web site for the brand

24
Q

cybersquatting aka domain squatting

A

as defined by government law, is registering, trafficking in, or using a domain name with bad-faith intent to profit from the goodwill of a trademark belonging to someone else

25
spoofing
Cybersquatting has recently morphed into another type of deceptive practice called spoofing—a practice in which scam artists set up fraudulent Web sites which use variants of a brand’s name to set up a series of URLs in order to attract unsuspecting actors and encourage them to spend money. Another version of spoofing that occurs is fraudulent e-mails that are sent on behalf of the brand to unsuspecting customers to obtain credit card information. These phishing attempts can be extremely harmful to a brand’s reputation, as they can destroy consumer trust and harm a brand’s reputation
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Logos and symbols
visual elements also play a critical role in building brand equity and especially brand awareness. Logos have a long history as a means to indicate origin, ownership, or association. Logos range from corporate names or trademarks (word marks with text only) written in a distinctive form, to entirely abstract designs that may be completely unrelated to the word mark, corporate name, or corporate activities. Like names, abstract logos can be quite distinctive and thus recognizable. Nevertheless, because abstract logos may lack the inherent meaning present with a more concrete logo, one danger is that consumers may not understand what the logo is intended to represent without a significant marketing initiative to explain its meaning. Consumers can evaluate even fairly abstract logos differently depending on the shape.
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benefits of logos and symbols
Logos and symbols are often easily recognized and can be a valuable way to identify products, although consumers may recognize them but be unable to link them to any specific product or brand. Another branding advantage of logos is their versatility: Because they are often nonverbal, logos transfer well across cultures and over a range of product categories Marketers must think carefully, however, as to how prominent the brand name and logo should be on any product, especially more luxury ones Abstract logos offer advantages when the full brand name is difficult to use for any reason Finally, unlike brand names, logos can be easily adapted over time to achieve a more contemporary look. changing a logo is not cheap
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characters
Characters represent a special type of brand symbol- one that takes on human or real life characteristics Can play a central role in ad campaigns- some are animated like the pillsbury doughboy, peter pan peanut butter, etc
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benefits of characters
Brand characters are useful for creating brand awareness The human element of brand characters can enhance likeability and helo create perceptions of the brand as fun and interesting Characters do not face the same problems human spokepeople do Can transfer them across product categories Popular characters oten become valuable licensing properties, providing direct revenue and additional brand exposure
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cautions about characters
Brand characters can be so attention getting that they actually dampen brand awareness The more realistic the brand character, the more important it is to keep it up to date
31
Slogans
Slogans are short phrases that communicate descriptive or persuasive information about the brand Often appear in advertising can be important in packaging and other aspects of the marketing program Thet are very efficient for building brand equity They are an indispensable means of summarizing and translating the intent of a marketing program in a few short words or phrases Some slogans become so strongly linked to the brand that it becomes very difficult to introduce new ones A slogan that becomes so associated with the brand can box it in for ex: got milk→ can get overeexposed and lose meaning
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benefits of slogans
Some slogans help build brand awareness by playing off teh brand name, other brands build awareness by making strong links between the brand and the corresponding product category, slogans can help reinforce the brand positioning ex: “Staples. That was Easy.” Slogans often become closely tied to advertising campaigns Slogans can be more expansive and more enduring than just ad taglines campaign-specific taglines may help reinforce the message of a particular campaign instead of the brand slogan Slogans can also contain product-related messages and other meanings ex: “it takes a little more to make a champion”- the champion sportswear slogan- creates a combo of superior product performance and aspirational user imagery to build on brand image and equity
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When changing a slogan, marketers must:
1.Recognize how the slogan is contributing to brand equity, if at all, through enhanced awareness or image. 2.Decide how much of this equity enhancement, if any, is still needed. 3. Retain the needed or desired equities still residing in the slogan as much as possible while providing whatever new twists of meaning are necessary to contribute to equity in other ways. Sometimes modifying an existing slogan is better than creating a new one, but There are times when the slogans change can help signal a shift in positioning of the brand
34
Jingles
Musical messages written around the brand Jingles are like extended musical slogans→ classify them as a brand element The potential associations they might create for the brand are most likely to relate to feelings and personality and other intangibles Most valuable in enhancing brand awareness, consumers are more likely to repea catchy jingles
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Packaging
Packaging is the activity of designing and producing containers or wrappers for a product From the perspective of both the firm and consumers, packaging must achieve several objectives: Identify the brand, Convey descriptive and persuasive information, Facilitate product transportation and protection, Assist in at-home storage, Aid product consumption. Functionality- structural design is crucial
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beneifts of packaging
Often one of the strongest associaiotns consumers have with a brand is inspired by the look of its packaging The package can become an important means of brand recognition adn reinforce valuable brand associations Structural packaging innovations can create a point of difference that permits a higher margin, new packages can also expand a market and capture new market segments, packaging changes can have an immediate impact on customer shopping behavior and sales exL haagan dazs ice crema packaging redesign increased flavor shopability bu 21% A major packaging trend is to make both smaller and bigger packaged version of products, and to make lighter, sustainable packaging
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1. Packaging as a Communication Tool
Packaging isn’t just about protecting the product—it’s also a medium for content marketing and advertising. By integrating themes, stories, and messages directly into packaging, brands can: Reinforce their identity. Communicate values or benefits. Build stronger emotional connections with consumers.
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2. Benefits of Thematic Packaging
Stronger consumer-brand relationships: Packaging becomes a touchpoint that tells the brand’s story. Differentiation: Helps the product stand out on shelves. Credibility: Signals authenticity and commitment to certain values (e.g., health, ethics, fun).
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Packaging at the point of purchase
Because few product differences exist in some categories, packaging innovations can provide at least a temporary edge on the competition Packaging is a cost effective way to build brand equity
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Packaging innovations
Packaging innovations can lower costs and improve demand Supply side- Companies are using more recyclable amtierals to lower plastic and paper use Demand side-in the beverage industry new packaging has made brands very successful→ arizona tea packaging with vivid colours and southern motif
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Package design
pecialized package designers bring artistic techniques and scientific skills to package design in an attempt to meet the marketing objectives of a brand Designers often refer to the “shelf impact” - the visual effect the package has at the point of purchase when cpnsuemrs see it in the context of other packages int he category→ manufacturers can create billboard effects witht heir brand to raise their prominence and impact Perhaps one of the most important visual design elements for a package is its color → ex: milk in a white carton, club soda blue package, etc Packaging color can affect consumers’ perceptions of the product itself ex: the darker the shade of orange on a can thes weeter customers think the drink inside is
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Packaging changes
Can be expensive to change packaging but cost effective compared to other marketing communication costs Reasons why firms change their packaging: To signal a higher pruce, or to more effectively sell products through new or shifting distribution channels When a significant product line expansion would benefit form a common look To accompany a new product innovation to singal changes to consumers Whent the old package just looks outdated When changing packaging marketers must not lose the key package equities that have been built up Some consider packing the 5th p in the marketing mix, packaging can play unimportant role in building brand equity directly, through point so difference or indirectly through reinforcement of brand awareness and image
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brand elements definition and role
Definition: trademarkable devices (ex: name, logo, URL, symbol, character, slogan, Jingle, packaging) that identify and differentiate a brand Role: boost brand awareness and help form strong, favorable and unique associations
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putting everything together
Each brand element can play a different role in building brand equity→ marketers mix and match to maximize brand equity Elements that are visually represented through logos are easier to remember with than without reinforcement The entire set of brand elements make up brand identity, the contribution of all brand elements to awareness and image Some strong brands have a number of valuable brand elements that reinforce achother ex: charmin toilet tissue- the brand name conveys softennes, the brand character has a brand slogan that reinforces the key point of difference- softness Brand names chaarcterized by concret visual imagery can create powerful logos or symbols Although the actual product or service itself is critical in building a strong brand, the right brand elements can be invaluable in developing brand equity