Chapter 5

Question 1

professionalism includes ?

Answer 1

• following laws
• being ethical
• having good work ethic
• ## having skills to do work

Question 2

stress is caused by ?

Answer 2

practically all:
- emotional
- psychological
- physical
- social
- economic

Question 3

work ethics involve ?

Answer 3

• how you look
• what you say
• how you behave
• how you treat / work w/ others

Question 4

health is affected by ?

Answer 4

• diet
• sleep / rest
• exercise
• eyes
• smoking
• drugs
• alcohol
• body mechanics

Question 5

teamwork involves ?

Answer 5

• working when scheduled
• being cheerful / friendly
• completing assignments
• helping willingly
• being kind

Question 6

professional appearance includes wearing / not wearing ?

Answer 6

• ID badge
• neat / wrinkle-free uniform
• non-tight / modest clothing
• under-garments skin-tone color
• clean socks / stocking
• cover tattoos
• wedding / engagement rings / watch only; no other jewelry
• simple / attractive hairstyle up / away from face

Question 6

to avoid gossip ?

Answer 6

• remove self from where gossip is happening
• do not make / repeat comments the can hurt someone else
• do not make / write false statements
• do not talk about others in social settings
• do not sent / post comments about others

Question 7

person’s information can only be shared with who ?

Answer 7

• the nurse / your instructor
• staff involved w/ person’s care

Question 8

professional language / speech ?

Answer 8

• do not sue vulgar language
• speak softly / gently / clearly
• do not shout / yell
• do not fight / argue

Question 9

courtesies ?

Answer 9

polite / helpful comments / acts
- saying please / thank you
- apologizing
- letting persons / visitors enter first
- standing to greet family / visitors
- help willingly
etc.

Question 10

how do you determine priority of persons ?

Answer 10

• who has greatest / threatening needs
• what task nurse / person needs done first
• what task needed to be done at certain times
• what tasks need to be done start / end of shift
• how long tasks take
• how much help / who can help you

Question 11

stress

Answer 11

stress is normal; frequent stress threatens
- physical health
- mental health
- social health
- spiritual health
minor / major problems

Question 12

burnout is / can lead to ?

Answer 12

job stress accumulated over time; can cause
- physical / mental exhaustion
- doubts about abilities / value of work
- illness
- irritability
etc.

Question 13

burnout can be caused by ?

Answer 13

• difficult / intense workload
• not being comfortable / being harassed at work
• not liking job
• lacking / too much skill
• lacking support in / out of work

Question 14

ways to reduce / cope w/ stress ?

Answer 14

• exercise
• enough rest / sleep (7-8 hours)
• eating healthy
• adequate personal / quiet time
• setting priorities
• don’t judge self so harshly
• talk to someone / who is causing stress about it

Question 15

problem solving steps to resolve conflict ?

Answer 15

1) define the conflict
2) collect info on the problem
3) identify possible solutions
4) choose best solution
5) carryout solution
6) evaluate effectiveness of solution

Question 16

how can you deal w/ conflicts ?

Answer 16

• approach nurse / instructor to talk privately
• talk to cause of conflict privately
• trade concerns / each others problems w/ each other
• identify / carry out solution
• thank them / review the matter

Question 17

harassment can be based on ?

Answer 17

• age
• race
• ethnicity
• gender identity
• sexuality
• religion
• disability
  everyone has the right to not be harassed / feel safe

Question 18

sexual harassment ?

Answer 18

unwanted sexual behavior of another
- majority of actions can be perceived as sexual
- always be wary / careful w/ how your actions can be intrerpreted

Question 19

bullying can be ?

Answer 19

• physical
• verbal
• emotional
• cyber
• sexual
• prejudicial

Question 20

bullying can lead to what in the victim ?

Answer 20

• injury
• emotional distress
• poor job / school performance
• anxiety
• sleep problems
• substance abuse

Question 21

bullying can lead to what in the bully ?

Answer 21

• risk of substance abuse
• school / job problems
• violence

Question 22

resigning from a job should include ?

Answer 22

• a written notice (2- weeks in advance)
• resignation letter
• completing a form from HR office
• reason for leaving
• last date you will work
• thankful comments

Question 23

violating ethical behavior can lead to ?

Answer 23

• dismissal from school / NATCEP
• issued a failing grade
• not recommended to take competency test

Question 24

reason for losing a job ?

Answer 24

- poor attendance - not finishing shift - falsifying records - violent / abusive / neglectful behavior - offensive speech - harassment - defamation etc.