What types of commucnaiton are there?
Verbal and Non-verbal
what is the funciton of non-verbal communcation?
- provides info on people’s mood and meanings when they say saying
- regulates interactons
- defines rlationships
what are two way to communcation non-verbal
- body language
- facial expression
What infomation can you get from faical experssion?
- there univerisal
- basic emotion
- tell if there real or fake
- smile with eyes and mouth
*
what are fake facial expressions?
▸ Intensified/exaggerated -presevere social content
▸ Minimized - regulate themselves
▸ Neutralized - withold infomation from face
▸ Masked - replace emotions
What are some verbal communcaions?
- active listing - eye contract, feedback
- asking questions - open ending, Yes/No, Either/Or
- eliciting infomration- disussing topics
- making requests - using “I’ and being specific
What infomation can you get from gazing behaviour?
▸ Direction and amount of a person’s eye
contact
▸ Communicates interest (or lack thereof!)
▸ Helps define the relationship in terms of
affection/intimacy, for example
What is mutal empathy?
the underlying knowledge that each partner in a relationship cares for the other and knows that the care is reciprocated
What infoamtion can you get from body language?
- accompanies/supports verbal communication
- Make it easier to understand
- Meanings vary from culture
- Harder to control than facial expression
What are constrcutive complaints strategies
- Be aware of your motivation
- Choose the right time and place
- One complaint at a time
- Include the positives
- Express negative emotion appropriately
- Expect “baby steps”
Define construcive communication?
John Gottman – research in America
Levelling and editing – find common ground and not going overboard, but simple
Validating point of view — see where they’re coming from, rather than fully agreeing
Complaints (“I” language) —
Volatile dialogue – does not mean aggressive or abusive, but getting upset and arguing
Study—Found that couples who do not argue early on find that they are dissatisfied in the long term
What are somedestructive communication patterns?
- Criticism (vs. complaint) — a complaint, but also a blame on the partner (add poor body language)
- Contempt —
- Defensiveness – no move for a movement, flexibility is key, and both are on broad
- Stonewalling — refusing to talk about the subject (ignoring you)
- Belligerent — saying the complaint and the panther is aggressive in language
