What are the 4 stages of value creation
Define
Create
Deliver
Capture
What are the 3 characteristics used to rank stakeholders
Power Urgency Legitimacy
How does Mendelow’s matrix advise dealing with high power and high interest
Key Players
How does Mendelow’s matrix advise dealing with high power and low interest
Keep informed
How does Mendelow’s matrix advise dealing with high power and low interest
Keep satisfied
How does Mendelow’s matrix advise dealing with low power and low interest
Minimal effort
What are the 4 methods suggested by Cyert and March to deal with Stakeholder conflict
Satisficing
Sequential attention
Side payments
Exercise of power
What are the 5 key elements to create value for shareholders (Propa value)
Partners
Resources
Processes
Activities
Outputs
What are the 5 customer segments
Geography
Demography
Lifestyle and behaviour
Purchase journey
Psychographic
What are the channels organisations deliver value through
Communication
Sales
Distribution
What are the key factors to establish cost
Process efficiency
Activity Level
Resources
Price paid for resources
What are the two aspects of the revenue model
Pricing policy
Collection policy
