Client Care

Question 1

What is client care?

Answer 1

Looking after the clients best interests and providing an appropriate level of service to satisfy the clients needs.

Question 2

How would you identify the needs of a client?

Answer 2

• Discuss and understand the key project deliverables and the scope of work required.
• Review previous feedback and identify areas for improvement.

Question 3

How would you calculate a fee proposal?

Answer 3

• Review the work involved
• Calculate the time and resources required to complete the works.

Question 4

How do you provide good client care?

Answer 4

I make sure I prioritise each of my clients needs accordingly despite working on multiple instructions.

Organisation and communication skills

Question 5

When would you decline an instruction?

Answer 5

• When there is a conflict of interest
• Unable to resource the job adequately
• Outside my field of expertise

Question 6

How do you establish trust with a client?

Answer 6

• Be open and honest
• Act professionally
• Act inside the parameters of my expertise