Communication & Negotiation

Question 1

What are the different forms of communication?

Answer 1

• Verbal (in person/phone)
• Written (emails/letters)
• Presentations

Question 2

What are some of the barriers to effective communication?

Answer 2

• Over technical language
• Monotone delivery
• Disinterest

Question 3

What is your approach when negotiating?

Answer 3

• Research the matters under consideration
• Compile evidence to substantiate my claim
• Put aside egos to reach a positive outcome

Question 4

What makes a successful negotiation?

Answer 4

• Both parties can put forward their arguments in a calm forum
• Identification of bargaining positions
• Confirmation in writing of what was agreed
• Confirmation of next steps to close negotiations

Question 5

Provide an example of when you have successfully negotiated.

Answer 5

• High Street, Long Eaton: Dilapidations
• Tenants surveyor disputed the need to replace carpets.
• Compiled photographs and picked the lease covenant relating to condition
• Evidenced these to tenant surveyor.
• Maintained a respectful calm approach
• Tenants surveyor conceded and agreed to these items in the claim